Warranty Administrator - Christchurch

Keith Andrews; Christchurch; Presencial; NZD 45.000 - 65.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive remuneration

Ongoing training and development

Career growth within a national group

Modern facilities

Descripción de la vacante

Keith Andrews is seeking a Warranty Administrator to join our leading Canterbury dealership. You will process, submit, monitor, and reconcile warranty claims while ensuring manufacturer compliance and timely deadlines.

You will work closely with customers, service advisors, and technicians, maintain warranty records, and support the Accounts team in settlements. Previous warranty or service administration experience is preferred, and accuracy is essential.

Formación

• Previous experience in a warranty administration, service administration, or automotive dealership role.
• High level of accuracy and attention to detail.
• Excellent organisational and time management skills.
• Ability to manage multiple priorities and meet deadlines.
• Confidence with computer systems and data entry.
• Strong communication and interpersonal skills.
• Experience with dealership management systems (DMS) would be advantageous.
• Proactive attitude and willingness to learn.

Responsabilidades

• Process, prepare, and submit warranty claims in line with manufacturer requirements.
• Monitor and progress claims within required timeframes and reconciling receivables.
• Coordinate with customers, service advisors, and technicians to define claim scope.
• Follow up on outstanding claims and resubmit rejected ones when needed.
• Maintain warranty records and liaise with Accounts for settlements.
• Produce warranty reports and stay up to date with recalls and updates.

Conocimientos

Attention to detail

Time management

Data entry

Communication

Customer service

Multitasking

Herramientas

DMS experience

Descripción del empleo

Join one of New Zealand's leading commercial vehicle dealerships! At Keith Andrews, we pride ourselves on delivering exceptional service and support to our customers.

This is an excellent opportunity for someone with strong administration skills who enjoys working in a fast-paced automotive environment and takes pride in accuracy, accountability, and customer service.

About The Role

As our Warranty Administrator, you will play a vital role in ensuring all warranty claims are processed accurately and efficiently, helping the dealership recover warranty revenue while delivering excellent support to both customers and technicians.

You will be responsible for preparing, processing, submitting, monitoring, and reconciling warranty claims while maintaining manufacturer compliance and meeting key deadlines.

Key Responsibilities

Warranty Administration

• Communicate with customers, service advisors, and technicians to define the scope of warranty claims and manage expectations.
• Process all warranty documentation accurately and in line with manufacturer requirements.
• Submit warranty claims and follow through to payment.
• Monitor and progress claims within required timeframes.
• Resubmit rejected claims promptly and investigate discrepancies.
• Follow up outstanding claims and ensure timely resolution.
• Reconcile warranty receivables and maintain accurate records.
• Coordinate with the Accounts department to settle warranty claims.
• Invoice warranty repair orders when required.
• Process and claim service contracts.
• Maintain warranty parts records and disposal schedules.
• Keep up to date with factory recalls and manufacturer warranty updates.
• Produce warranty reports as required.

Product & Systems Knowledge

• Develop and maintain a thorough understanding of manufacturer warranty systems and dealership management systems (DMS).
• Stay current with warranty policies, processes, and compliance requirements.

Customer Service

• Provide professional and courteous service to both internal and external customers.
• Ensure customer enquiries and requests are handled promptly.
• Maintain strict confidentiality of customer and business information.
• Build positive working relationships across all departments.

What We're Looking For

To be successful in this role, you will have:

• Previous experience in a warranty administration, service administration, or automotive dealership role.
• Strong attention to detail and a high level of accuracy.
• Excellent organisational and time management skills.
• The ability to manage multiple priorities and meet deadlines.
• Confidence working with computer systems and data entry.
• Strong communication and interpersonal skills.
• Experience with dealership management systems (DMS) would be advantageous.
• A proactive attitude and willingness to learn.

What's in it for You?

• Competitive remuneration package.
• Work with a well-established and respected industry leader.
• Supportive and collaborative team environment.
• Ongoing training and development opportunities.
• Career growth within a national organisation.
• Modern facilities and a positive workplace culture.