Warranty Administrator - Christchurch

Keith Andrews Trucks; Christchurch; On-site; NZD 55,000 - 75,000; Full time

Job summary

Keith Andrews Trucks is seeking a Warranty Administrator at the Christchurch branch. The role focuses on accurate processing and submission of warranty claims, driving timely payments and maintaining manufacturer compliance within a busy service team.

You will interact with customers, service advisors, and technicians, manage documentation, and build strong relationships across departments. A detail‑oriented, proactive communicator with experience in warranty or service administration is

Qualifications

• Experience in warranty administration, service administration, or automotive dealership roles.
• Strong attention to detail and a high level of accuracy.
• Excellent organisational and time management skills.
• Confidence with computer systems and data entry.

Responsibilities

• Process and submit warranty claims and monitor progress.
• Coordinate with the Accounts department to settle claims.
• Maintain warranty records and reports.
• Provide professional service to customers and internal stakeholders.
• Ensure compliance with manufacturer warranty policies.

Skills

Attention to detail

Organisational skills

Time management

Communication

Data entry

Customer service

Tools

DMS (Dealership Management Systems)

Job description

Join one of New Zealand's leading commercial vehicle dealerships!

At Keith Andrews, we pride ourselves on delivering exceptional service and support to our customers. We are seeking a highly organised and detail-oriented Warranty Administrator to join our busy Service team at our Christchurch branch.

This is an excellent opportunity for someone with strong administration skills who enjoys working in a fast-paced automotive environment and takes pride in accuracy, accountability, and customer service.

About the Role

As our Warranty Administrator, you will play a vital role in ensuring all warranty claims are processed accurately and efficiently, helping the dealership recover warranty revenue while delivering excellent support to both customers and technicians.

You will be responsible for preparing, processing, submitting, monitoring, and reconciling warranty claims while maintaining manufacturer compliance and meeting key deadlines.

Key Responsibilities

Warranty Administration

• Communicate with customers, service advisors, and technicians to define the scope of warranty claims and manage expectations.

• Process all warranty documentation accurately and in line with manufacturer requirements.

• Submit warranty claims and follow through to payment.

• Monitor and progress claims within required timeframes.

• Resubmit rejected claims promptly and investigate discrepancies.

• Follow up outstanding claims and ensure timely resolution.

• Reconcile warranty receivables and maintain accurate records.

• Coordinate with the Accounts department to settle warranty claims.

• Invoice warranty repair orders when required.

• Process and claim service contracts.

• Maintain warranty parts records and disposal schedules.

• Keep up to date with factory recalls and manufacturer warranty updates.

• Produce warranty reports as required.

Product & Systems Knowledge

• Develop and maintain a thorough understanding of manufacturer warranty systems and dealership management systems (DMS).

• Stay current with warranty policies, processes, and compliance requirements.

Customer Service

• Provide professional and courteous service to both internal and external customers.

• Ensure customer enquiries and requests are handled promptly.

• Maintain strict confidentiality of customer and business information.

• Build positive working relationships across all departments.

What We're Looking For

To be successful in this role, you will have:

• Previous experience in a warranty administration, service administration, or automotive dealership role.

• Strong attention to detail and a high level of accuracy.

• Excellent organisational and time management skills.

• The ability to manage multiple priorities and meet deadlines.

• Confidence working with computer systems and data entry.

• Strong communication and interpersonal skills.

• Experience with dealership management systems (DMS) would be advantageous.

• A proactive attitude and willingness to learn.

What's in it for You?

• Competitive remuneration package.

• Work with a well-established and respected industry leader.

• Supportive and collaborative team environment.

• Ongoing training and development opportunities.

• Career growth within a national organisation.

• Modern facilities and a positive workplace culture.