Customer Care & Claims Consultant - Auckland

2 Cheap Cars; Auckland; Hybrid; NZD 48,000 - 64,000; Full time

Job summary

2 Cheap Cars in Auckland is seeking a Customer Care & Claims Consultant to deliver outstanding service across multiple channels. Based on-site in Onehunga, you will manage inquiries and claims, coordinate with suppliers, and ensure fair outcomes for customers and the business.

The role suits Service Advisors seeking a new challenge, with a hands-on approach and a focus on timely resolutions, accurate claim assessments, and clear communication with customers.

Qualifications

• Minimum 2 years’ experience in a claims or customer service environment.
• Friendly, approachable, and customer-focused attitude.
• Exceptional written and verbal communication skills.
• Professional telephone manner.
• Proven ability to succeed in a fast-paced, high-volume environment.
• Strong attention to detail with a positive and solution-focused mindset.
• Resilient, adaptable, and able to perform well under pressure.
• Confident handling difficult or upset customers via phone, email, and in person.
• Availability to work full-time on-site (Monday–Friday plus rostered Saturdays).
• Knowledge of vehicles or automotive parts.
• General geographical knowledge of New Zealand.

Responsibilities

• Deliver a high standard of customer service while supporting business outcomes
• Manage customer claims and inquiries in a timely and professional manner
• Meet with customers face-to-face when vehicles are brought in for assessment or repair
• Accurately assess claims and clearly communicate next steps and outcomes
• Manage the end-to-end claims process in line with the Consumer Guarantees Act and Fair Trading Act
• Liaise with approved suppliers to ensure company processes are followed
• Proactively manage customer expectations and minimise escalations
• Ensure claims are settled promptly once all required information is received
• Provide daily and weekly claims reporting and feedback to management

Skills

Customer service

Communication

Telephone etiquette

Multichannel support

Job description

Customer Care & Claims Consultant - Auckland

About the role

As a Customer Care & Claims Consultant, you will play a key role in delivering outstanding customer experiences across multiple communication channels. You will be responsible for managing customer inquiries and claims, resolving issues efficiently, and working closely with internal teams and suppliers to ensure timely and fair outcomes.

This is a hands-on, customer-facing role based on-site in Onehunga, ideal for someone who thrives in a fast-paced environment and takes pride in delivering genuine, high-quality service. We are especially keen to hear from Service Advisors looking for a new challenge.

About you

Required Skills and Experience

Minimum 2 years’ experience in a claims or customer service environment

Friendly, approachable, and customer-focused attitude

Exceptional written and verbal communication skills

Professional telephone manner

Proven ability to succeed in a fast-paced, high-volume environment

Strong attention to detail with a positive and solution-focused mindset

Resilient, adaptable, and able to perform well under pressure

Confident handling difficult or upset customers via phone, email, and in person

Availability to work full-time on-site (Monday–Friday plus rostered Saturdays)

Knowledge of vehicles or automotive parts

General geographical knowledge of New Zealand

Key Responsibilities

Deliver a high standard of customer service while supporting business outcomes

Manage customer claims and inquiries in a timely and professional manner

Meet with customers face-to-face when vehicles are brought in for assessment or repair

Accurately assess claims and clearly communicate next steps and outcomes

Manage the end-to-end claims process in line with the Consumer Guarantees Act and Fair Trading Act

Liaise with approved suppliers to ensure company processes are followed

Proactively manage customer expectations and minimise escalations

Ensure claims are settled promptly once all required information is received

Provide daily and weekly claims reporting and feedback to management