Visitor Services Specialist – Customer Support (Flexible Hours)

Department-of-Conservation; Christchurch; On-site; NZD 62,000 - 67,000; Full time

Job summary

Department of Conservation seeks a Customer Service Centre Agent to support the Visitor Services Team. You will answer calls and emails from the public, educate and resolve diverse queries, and direct complex questions to the right DOC unit.

The role offers a Monday–Friday schedule with standard hours and flexible working where possible. Based in Invercargill, Christchurch or Nelson, you will join a team across Aotearoa and help maintain a high standard of service while learning about

Qualifications

• Responsive to changing priorities and able to juggle multiple tasks
• Strong phone manner and calm under pressure
• Ability to educate and respond to a variety of public queries via phone and email

Responsibilities

• Answer public queries by phone and email
• Direct callers to the appropriate team across DOC
• Assist with booking campsite stays and coordinating information
• Maintain clear and concise communication with diverse stakeholders

Skills

Customer service

Communication

Multitasking

Phone etiquette

Tools

MS Office

Job description

Department of Conservation seeks a Customer Service Centre Agent to support the Visitor Services Team. You will answer calls and emails from the public, educate and resolve diverse queries, and direct complex questions to the right DOC unit.

The role offers a Monday–Friday schedule with standard hours and flexible working where possible. Based in Invercargill, Christchurch or Nelson, you will join a team across Aotearoa and help maintain a high standard of service while learning about