Customer Service Centre Agent — Flexible Hours & Growth

Department of Conservation; Christchurch; Hybrid; NZD 62,000 - 67,000; Full time

Job summary

Department of Conservation (DOC) is seeking a Customer Service Centre Agent to join the Visitor Services Team. You will educate and respond to public queries by phone and email, directing callers to the right team as needed.

You’ll balance priorities and maintain calm under pressure while delivering clear, concise guidance. This permanent, full-time role supports flexible working and is based in Invercargill, Christchurch, or Nelson with standard hours 8:00am–5:00pm, Monday to Friday.

Qualifications

• Excellent communication over phone and email.
• Ability to juggle multiple tasks calmly under pressure.
• Proficiency in Microsoft Office and reporting tasks.
• Able to handle diverse queries and provide appropriate advice.
• Experience in call centre environments is advantageous.

Responsibilities

• Educate and respond to public queries over phone and email.
• Forward messages and coordinate with relevant teams (e.g., operations, compliance).
• Direct callers to the appropriate department when needed.
• Maintain positive relationships with a wide range of people.
• Contribute to efficient handling of inquiries and case resolution.

Skills

phone manner

prioritisation

MS Office

clear communication

call centre experience

Tools

Microsoft Office

Job description

Department of Conservation (DOC) is seeking a Customer Service Centre Agent to join the Visitor Services Team. You will educate and respond to public queries by phone and email, directing callers to the right team as needed.

You’ll balance priorities and maintain calm under pressure while delivering clear, concise guidance. This permanent, full-time role supports flexible working and is based in Invercargill, Christchurch, or Nelson with standard hours 8:00am–5:00pm, Monday to Friday.