Customer Service Centre Agent — Flexible Hours, Multisite NZ

Department of Conservation (DOC); Invercargill City; Hybrid; NZD 62,000 - 67,000; Full time

Benefits offered by this job

Flexible working

Weekends off

Job summary

The Department of Conservation is seeking a Customer Service Centre Agent to join the Visitor Services Team. You will quickly learn how to educate and answer a variety of queries from the public over the phone and by email.

You will liaise with the public to respond to queries or direct callers to the right team across DOC. This role supports multiple locations with a Monday–Friday schedule and standard 8:00 am to 5:00 pm hours, offering work-life balance and flexibility.

Qualifications

• Adapt quickly to changing priorities and competing demands.
• Establish positive relationships with a wide range of people.
• Excellent phone manner and calm under pressure.
• Ability to prioritise tasks and think on your feet.
• Strong MS Office skills and ability to report.

Responsibilities

• Answer customer queries by phone or email and educate the public.
• Direct callers to the appropriate team for issues like compliance, bookings, or operations.
• Support across Aotearoa with the Customer Service Centre.

Skills

Phone manner

Prioritisation

Clear communication

Conflicting queries management

Deliver concise messages

Call centre experience

Tools

Microsoft Office

Job description

The Department of Conservation is seeking a Customer Service Centre Agent to join the Visitor Services Team. You will quickly learn how to educate and answer a variety of queries from the public over the phone and by email.

You will liaise with the public to respond to queries or direct callers to the right team across DOC. This role supports multiple locations with a Monday–Friday schedule and standard 8:00 am to 5:00 pm hours, offering work-life balance and flexibility.