Virtual Travel Customer Service

Elevationtravelpartners; Wellington; Remoto; NZD 42.000 - 54.000; Tempo pieno

Descrizione del lavoro

Elevationtravelpartners is seeking a Virtual Travel Customer Service representative to assist clients with trip preparation and support throughout their travel experience. The role focuses on answering questions, managing requests, and helping travelers feel confident and prepared.

You will handle inquiries via email, chat, and phone, support itinerary changes, and provide destination information. A friendly, professional demeanour and prior customer support experience are ideal for delivering

Competenze

• Experience in customer support or service environments.
• Excellent written and verbal communication.
• Able to manage multiple requests and prioritize tasks.
• Comfortable using online tools and software.

Mansioni

• Provide assistance through email, chat, and phone communication.
• Help with itinerary changes, updates, and general travel questions.
• Provide destination and travel guideline information.
• Follow up with travelers before departure.
• Resolve concerns while maintaining a positive customer experience.

Conoscenze

Customer service

Communication

Organizational skills

Tech-savvy

Descrizione del lavoro

About the job Virtual Travel Customer Service

We are hiring a Virtual Travel Customer Service professional to assist clients with trip preparation and support throughout their travel experience. This role centers on answering questions, managing requests, and helping travelers feel confident and prepared.

Key Responsibilities

Provide assistance through email, chat, and phone communication

Help with itinerary changes, updates, and general travel questions

Provide destination and travel guideline information

Follow up with travelers before departure

Resolve concerns while maintaining a positive customer experience

Ideal Candidate

Friendly and professional communication style

Customer support experience preferred

Reliable and organized

Comfortable using online tools and learning new systems

Interest in travel and client satisfaction