Virtual Travel Customer Service

Elevationtravelpartners; Nelson; Remote; NZD 42,000 - 66,000; Full time

Job summary

Elevationtravelpartners is hiring a Virtual Travel Customer Service specialist to support clients with trip preparation and throughout their travel experience. You will answer questions, assist with requests, and help travelers feel confident and prepared.

Ideal candidates are friendly, organized, and comfortable using online tools. Prior customer support experience is preferred, with a genuine interest in travel and client satisfaction.

Qualifications

• Excellent verbal and written communication in English.
• Prior customer support experience preferred.
• Able to multitask and manage travel-related queries.
• Basic familiarity with online travel tools.

Responsibilities

• Provide assistance through email, chat, and phone communication.
• Help with itinerary changes, updates, and general travel questions.
• Provide destination and travel guideline information.
• Follow up with travelers before departure.
• Resolve concerns while maintaining a positive customer experience.

Skills

Friendly communication

Customer support

Reliable and organized

Online tools proficiency

Travel interest

Job description

About the job Virtual Travel Customer Service

We are hiring a Virtual Travel Customer Service professional to assist clients with trip preparation and support throughout their travel experience. This role centers on answering questions, managing requests, and helping travelers feel confident and prepared.

Key Responsibilities

Provide assistance through email, chat, and phone communication

Help with itinerary changes, updates, and general travel questions

Provide destination and travel guideline information

Follow up with travelers before departure

Resolve concerns while maintaining a positive customer experience

Ideal Candidate

Friendly and professional communication style

Customer support experience preferred

Reliable and organized

Comfortable using online tools and learning new systems

Interest in travel and client satisfaction