Virtual Travel Customer Service

Elevationtravelpartners; Dunedin; Remote; NZD 42,000 - 56,000; Full time

Job summary

Elevationtravelpartners is seeking a Virtual Travel Customer Service professional to assist clients with trip preparation and support throughout their travel experience. This role centers on answering questions, managing requests, and helping travelers feel confident and prepared.

The position is remote and aligned with New Zealand time zones to support local clients. You will handle email, chat, and phone inquiries, assist with itinerary changes, provide destination information and travel

Qualifications

• Friendly and professional communication style.
• Customer support experience preferred.
• Reliable and organized.
• Comfortable using online tools and learning new systems.
• Interest in travel and client satisfaction.

Responsibilities

• Provide assistance through email, chat, and phone communication
• Help with itinerary changes, updates, and general travel questions
• Provide destination and travel guideline information
• Follow up with travelers before departure
• Resolve concerns while maintaining a positive customer experience

Skills

phone communication

email support

chat support

friendly communication

travel interest

reliable and organized

comfortable with online tools

client satisfaction

Job description

About the job Virtual Travel Customer Service

We are hiring a Virtual Travel Customer Service professional to assist clients with trip preparation and support throughout their travel experience. This role centers on answering questions, managing requests, and helping travelers feel confident and prepared.

Key Responsibilities

Provide assistance through email, chat, and phone communication

Help with itinerary changes, updates, and general travel questions

Provide destination and travel guideline information

Follow up with travelers before departure

Resolve concerns while maintaining a positive customer experience

Ideal Candidate

Friendly and professional communication style

Customer support experience preferred

Reliable and organized

Comfortable using online tools and learning new systems

Interest in travel and client satisfaction