Virtual Travel Customer Service

Elevationtravelpartners; Christchurch; Remote; NZD 28,000 - 41,000; Full time

Job summary

Elevationtravelpartners in New Zealand is seeking a Virtual Travel Customer Service professional to assist clients with trip preparation and support throughout their travel experience. This role centers on answering questions, managing requests, and helping travelers feel confident and prepared.

You will answer questions, manage requests, and provide destination and travel guideline information, ensuring travelers feel informed and reassured throughout their journey.

Qualifications

• Experience in customer support is preferred.
• Strong written and verbal communication.
• Reliable and organized with attention to detail.
• Comfortable using online tools and learning new systems.
• Interest in travel and client satisfaction.

Responsibilities

• Provide assistance through email, chat, and phone communication.
• Help with itinerary changes, updates, and general travel questions.
• Provide destination and travel guideline information.
• Follow up with travelers before departure.
• Resolve concerns while maintaining a positive customer experience.

Skills

Email & chat support

Phone support

Travel knowledge

Customer-focused

Tools

CRM software

Job description

About the job Virtual Travel Customer Service

We are hiring a Virtual Travel Customer Service professional to assist clients with trip preparation and support throughout their travel experience. This role centers on answering questions, managing requests, and helping travelers feel confident and prepared.

Key Responsibilities

Provide assistance through email, chat, and phone communication

Help with itinerary changes, updates, and general travel questions

Provide destination and travel guideline information

Follow up with travelers before departure

Resolve concerns while maintaining a positive customer experience

Ideal Candidate

Friendly and professional communication style

Customer support experience preferred

Reliable and organized

Comfortable using online tools and learning new systems

Interest in travel and client satisfaction