Virtual Travel Customer Service

Elevationtravelpartners; Palmerston North; Remote; NZD 28,000 - 34,000; Full time

Job summary

Elevationtravelpartners in New Zealand is seeking a Virtual Travel Customer Service professional to assist clients with trip preparation and support throughout their travel experience. This role centers on answering questions, managing requests, and helping travelers feel confident and prepared.

You will communicate via email, chat, and phone, handle itinerary changes and general travel questions, provide destination guidance, and follow up before departure to ensure a seamless experience.

Qualifications

• Experience in customer support or travel industry preferred.
• Strong written and verbal communication.
• Proficient with online tools and learning new systems.

Responsibilities

• Provide assistance through email, chat, and phone communication
• Help with itinerary changes, updates, and general travel questions
• Provide destination and travel guideline information
• Follow up with travelers before departure
• Resolve concerns while maintaining a positive customer experience

Skills

Customer service

Communication

Organization

Tech literacy

Job description

About the job Virtual Travel Customer Service

We are hiring a Virtual Travel Customer Service professional to assist clients with trip preparation and support throughout their travel experience. This role centers on answering questions, managing requests, and helping travelers feel confident and prepared.

Key Responsibilities

Provide assistance through email, chat, and phone communication

Help with itinerary changes, updates, and general travel questions

Provide destination and travel guideline information

Follow up with travelers before departure

Resolve concerns while maintaining a positive customer experience

Ideal Candidate

Friendly and professional communication style

Customer support experience preferred

Reliable and organized

Comfortable using online tools and learning new systems

Interest in travel and client satisfaction