Virtual Travel Concierge & Support Specialist

Elevationtravelpartners; Wellington; On-site; NZD 50,000 - 65,000; Full time

Job summary

Elevationtravelpartners seeks a Virtual Travel Customer Service specialist to assist clients with trip preparation and support across their travel journey. You will answer questions, manage requests, and help travelers feel confident and prepared.

Responsibilities include handling inquiries via email, chat, and phone, assisting with itinerary changes, and providing travel guidelines. You will follow up before departure and resolve concerns while upholding a positive customer experience.

Qualifications

• Friendly and professional communication style.
• Customer support experience preferred.
• Reliable and organized.
• Comfortable using online tools and learning new systems.
• Interest in travel and client satisfaction.

Responsibilities

• Provide assistance through email, chat, and phone communication.
• Help with itinerary changes, updates, and general travel questions.
• Provide destination and travel guideline information.
• Follow up with travelers before departure.
• Resolve concerns while maintaining a positive customer experience.

Skills

Customer support experience

Clear communication

Reliable and organized

Online tools proficiency

Travel enthusiasm

Tools

Online tools

Job description

Elevationtravelpartners seeks a Virtual Travel Customer Service specialist to assist clients with trip preparation and support across their travel journey. You will answer questions, manage requests, and help travelers feel confident and prepared.

Responsibilities include handling inquiries via email, chat, and phone, assisting with itinerary changes, and providing travel guidelines. You will follow up before departure and resolve concerns while upholding a positive customer experience.