Virtual Travel Concierge

Elevationtravelpartners; Nelson; On-site; NZD 42,000 - 56,000; Full time

Job summary

Elevationtravelpartners is seeking a Virtual Travel Customer Service professional to assist clients with trip preparation and support throughout their travel experience. You will answer questions, manage requests, and help travelers feel confident and prepared by offering clear guidance via email, chat, and phone.

Ideal candidates are friendly, reliable, and organized, comfortable using online tools, and passionate about delivering excellent client service.

Qualifications

• Friendly and professional communication style.
• Customer support experience preferred.
• Reliable and organized.
• Comfortable using online tools and learning new systems.
• Interest in travel and client satisfaction.

Responsibilities

• Provide assistance through email, chat, and phone communication.
• Help with itinerary changes, updates, and general travel questions.
• Provide destination and travel guideline information.
• Follow up with travelers before departure.
• Resolve concerns while maintaining a positive customer experience.

Skills

Customer service

Communication

Reliability

Organization

Tools

Online tools

Job description

Elevationtravelpartners is seeking a Virtual Travel Customer Service professional to assist clients with trip preparation and support throughout their travel experience. You will answer questions, manage requests, and help travelers feel confident and prepared by offering clear guidance via email, chat, and phone.

Ideal candidates are friendly, reliable, and organized, comfortable using online tools, and passionate about delivering excellent client service.