Remote Travel Concierge: Itineraries & Customer Support

Elevationtravelpartners; Tauranga; On-site; NZD 40,000 - 60,000; Full time

Benefits offered by this job

Remote work

Training and guidance

Professional development

Job summary

Elevationtravelpartners is seeking a Work-From-Home Travel Representative to assist clients before, during, and after their trips. In this remote role, you will provide customer support and help ensure each traveler has a smooth, enjoyable experience.

You will communicate with clients via email, phone, and messaging platforms, assist with reservations, itineraries, and cancellations, and provide destination information and travel requirements.

Qualifications

• Strong written and spoken communication skills.
• Experience in customer service preferred.
• Excellent interpersonal skills and a friendly demeanor.
• Organized and able to manage multiple requests simultaneously.
• Willingness to learn online systems and tools quickly.

Responsibilities

• Communicate with clients via email, phone, and messaging platforms.
• Assist with reservation updates, itinerary adjustments, and cancellations.
• Provide accurate information about destinations, travel requirements, and procedures.
• Confirm travel details and follow up as departure dates approach.
• Address concerns professionally and work toward timely resolutions.

Skills

Communication

Interpersonal skills

Customer service

Multi-tasking

Learn online systems

Job description

Elevationtravelpartners is seeking a Work-From-Home Travel Representative to assist clients before, during, and after their trips. In this remote role, you will provide customer support and help ensure each traveler has a smooth, enjoyable experience.

You will communicate with clients via email, phone, and messaging platforms, assist with reservations, itineraries, and cancellations, and provide destination information and travel requirements.