Remote Travel Concierge & Support Specialist

Elevationtravelpartners; Tauranga; On-site; NZD 48,000 - 56,000; Full time

Job summary

Elevationtravelpartners is hiring a Virtual Travel Customer Service professional in a remote capacity for New Zealand-based travelers. You will assist clients with trip preparation and support, answer questions, manage requests, and help travelers feel confident and prepared.

The role focuses on communication across email, chat, and phone, handling itinerary changes and travel guidance while ensuring a positive customer experience for all clients.

Qualifications

• Customer support experience preferred.
• Friendly and professional communication style.
• Reliable and organized approach.
• Comfortable using online tools and learning new systems.
• Interest in travel and client satisfaction.

Responsibilities

• Provide assistance through email, chat, and phone communication.
• Help with itinerary changes, updates, and general travel questions.
• Provide destination and travel guideline information.
• Follow up with travelers before departure.
• Resolve concerns while maintaining a positive customer experience.

Skills

Customer support

Friendly communication

Reliable

Organized

Job description

Elevationtravelpartners is hiring a Virtual Travel Customer Service professional in a remote capacity for New Zealand-based travelers. You will assist clients with trip preparation and support, answer questions, manage requests, and help travelers feel confident and prepared.

The role focuses on communication across email, chat, and phone, handling itinerary changes and travel guidance while ensuring a positive customer experience for all clients.