Vacation Support

Remotetravelcareers; Wellington; Remote; NZD 42,000 - 68,000; Full time

Job summary

Remotetravelcareers is seeking a Remote Vacation Support representative to assist clients with vacation bookings and questions from home. You will provide clear guidance, confirm details, and support customers throughout their planning process.

Responsibilities include helping customers book flights, hotels, and transportation, offering friendly support via phone, email, or chat, and updating reservations for accuracy. Prior hospitality or CS experience is a plus but not required.

Qualifications

• Excellent communication and customer service skills.
• Comfortable using computers and online booking systems.
• Strong organizational skills and attention to detail.
• Friendly, patient, and helpful with customers.
• Previous hospitality or customer service experience a plus but not required.

Responsibilities

• Assist customers with booking flights, hotels, and transportation.
• Provide clear and friendly support through phone, email, or chat.
• Answer basic travel questions and guide customers to the right options.
• Update reservations and confirm details for accuracy.
• Support the team with day-to-day travel service tasks.

Skills

Strong communication

Customer service

Computer literacy

Detail-oriented

Patient, friendly

Job description

We are seeking a remote Vacation Support representative to help clients with vacation bookings and questions. You’ll provide clear guidance, confirm details, and support clients throughout their planning—all from home.

Responsibilities

• Assist customers with booking flights, hotels, and transportation.
• Provide clear and friendly support through phone, email, or chat.
• Answer basic travel questions and guide customers to the right options.
• Update reservations and confirm details for accuracy.
• Support the team with day-to-day travel service tasks.

Qualifications

• Strong communication and customer service skills.
• Comfortable using computers and online booking systems.
• Ability to stay organized and pay attention to detail.
• Friendly, helpful, and patient with customers.
• Previous experience in customer service or hospitality is a plus, but not required.

Job Type

Remote — Full-time or Part-time