Trip Helper

Remotetravelcareers; Christchurch; On-site; NZD 42,000 - 54,000; Full time

Job summary

Remotetravelcareers is seeking a remote Trip Helper to assist customers with travel plans and reservations. You will provide friendly support via phone, email, or chat and help customers navigate options to ensure a smooth experience.

In this remote role, you’ll update reservations, answer questions, and guide clients to the best flights, hotels, and transportation. Prior hospitality or customer service experience is a plus, but not required.

Qualifications

• Strong communication and customer service skills.
• Comfortable using computers and online booking systems.
• Ability to stay organized and pay attention to detail.
• Friendly, helpful, and patient with customers.
• Previous experience in customer service or hospitality is a plus, but not required.

Responsibilities

• Assist customers with booking flights, hotels, and transportation.
• Provide clear and friendly support through phone, email, or chat.
• Answer basic travel questions and guide customers to the right options.
• Update reservations and confirm details for accuracy.
• Support the team with day-to-day travel service tasks.

Skills

Communication

Customer service

Computer literacy

Detail oriented

Friendly attitude

Hospitality experience

Job description

We are seeking a remote Trip Helper to assist customers with their travel plans. You’ll provide support with reservations, answer questions, and make sure clients enjoy a smooth experience while you work remotely.

Responsibilities:

• Assist customers with booking flights, hotels, and transportation.
• Provide clear and friendly support through phone, email, or chat.
• Answer basic travel questions and guide customers to the right options.
• Update reservations and confirm details for accuracy.
• Support the team with day-to-day travel service tasks.

Qualifications:

• Strong communication and customer service skills.
• Comfortable using computers and online booking systems.
• Ability to stay organized and pay attention to detail.
• Friendly, helpful, and patient with customers.
• Previous experience in customer service or hospitality is a plus, but not required.

Job Type: Remote - Full-time or Part-time