Remote Travel Support Specialist

Almaaventurera; Queenstown; Remote; NZD 45,000 - 60,000; Full time

Benefits offered by this job

Fully remote team

Comprehensive training and support

Growth opportunities within travel公司

Job summary

Almaaventurera is seeking a Remote Client Support Representative – Travel to assist clients throughout their travel journey. This fully remote role places you as a key contact before, during, and after trips to ensure smooth, positive experiences.

The ideal candidate has strong communication skills and customer service experience in travel, hospitality, or support roles, with a focus on organization and independent work in a remote environment.

Qualifications

• Experience in travel, hospitality, or support roles preferred.
• Able to work independently in a fully remote role.
• Excellent written and spoken communication.
• Quick learner of new systems and tools.

Responsibilities

• Support clients remotely via email, phone, and messaging platforms.
• Respond to travel-related inquiries in a timely, professional manner.
• Assist with itinerary changes, cancellations, updates, and special requests.
• Provide clear information on destinations, travel requirements, and agency processes.
• Monitor upcoming trips and proactively communicate with clients as needed.
• Resolve issues efficiently while maintaining a high level of customer satisfaction.

Skills

Strong written verbal communication

Customer service experience

Highly organized

Detail-oriented

Independent remote work

Learns new systems quickly

Tools

Booking platforms

CRM systems

Job description

Almaaventurera is seeking a Remote Client Support Representative – Travel to assist clients throughout their travel journey. This fully remote role places you as a key contact before, during, and after trips to ensure smooth, positive experiences.

The ideal candidate has strong communication skills and customer service experience in travel, hospitality, or support roles, with a focus on organization and independent work in a remote environment.