Travel Customer Service

Remotetravelcareers; Auckland; Sur place; NZD 40 000 - 55 000; Plein temps

Résumé du poste

Remotetravelcareers is hiring a remote Travel Customer Service representative to assist clients with bookings and travel questions. You will ensure fast, clear, and friendly support while working from home, handling flights, hotels, and transportation.

You’ll communicate via phone, email, or chat, update reservations, and guide customers to the best options. Prior customer service or hospitality is a plus, but not required.

Qualifications

• Strong communication and customer service skills.
• Comfortable using computers and online booking systems.
• Ability to stay organized and pay attention to detail.
• Friendly, helpful, and patient with customers.
• Hospitality experience is a plus but not required.

Responsabilités

• Assist customers with booking flights, hotels, and transportation.
• Provide clear and friendly support through phone, email, or chat.
• Answer basic travel questions and guide customers to the right options.
• Update reservations and confirm details for accuracy.
• Support the team with day-to-day travel service tasks.

Connaissances

Strong communication

Customer service

Tech-savvy

Organization

Attention to detail

Patience

Hospitality experience

Outils

Booking systems

Description du poste

We are seeking a remote Travel Customer Service representative to support clients with booking and general travel questions. You’ll ensure customers receive fast, clear, and friendly assistance, all while working remotely.

Responsibilities

• Assist customers with booking flights, hotels, and transportation.
• Provide clear and friendly support through phone, email, or chat.
• Answer basic travel questions and guide customers to the right options.
• Update reservations and confirm details for accuracy.
• Support the team with day-to-day travel service tasks.

Qualifications

• Strong communication and customer service skills.
• Comfortable using computers and online booking systems.
• Ability to stay organized and pay attention to detail.
• Friendly, helpful, and patient with customers.
• Previous experience in customer service or hospitality is a plus, but not required.

Job Type

Remote — Full-time or Part-time