Trip Support

Remotetravelcareers; Wellington; Remote; NZD 45,000 - 60,000; Full time

Job summary

Remotetravelcareers is seeking a remote Trip Support specialist to assist clients with bookings and trip details from home. You’ll handle reservations, answer questions, and support travelers through phone, email, or chat.

The role emphasizes clear communication, excellent service, and meticulousness to ensure accurate itineraries. This position is available as full-time or part-time, offering flexible remote work from home.

Qualifications

• Excellent communication and customer service abilities.
• Proficient with computers and online booking platforms.
• Strong organizational and detail-oriented approach.
• Friendly, patient, and helpful in customer interactions.
• Experience in customer service or hospitality is a plus, but not required.

Responsibilities

• Assist customers with booking flights, hotels, and transportation.
• Provide clear and friendly support via phone, email, or chat.
• Answer basic travel questions and guide customers to options.
• Update reservations and confirm details for accuracy.
• Support the team with day-to-day travel service tasks.

Skills

Customer service

Communication

Attention to detail

Organizational skills

Patience

Hospitality experience

Tools

Online booking systems

Job description

We are seeking a remote Trip Support specialist to help clients with their bookings and trip details. You’ll provide assistance with reservations, answer questions, and support travelers from your home office.

Responsibilities

Assist customers with booking flights, hotels, and transportation.

Provide clear and friendly support through phone, email, or chat.

Answer basic travel questions and guide customers to the right options.

Update reservations and confirm details for accuracy.

Support the team with day-to-day travel service tasks.

Qualifications

Strong communication and customer service skills.

Comfortable using computers and online booking systems.

Ability to stay organized and pay attention to detail.

Friendly, helpful, and patient with customers.

Previous experience in customer service or hospitality is a plus, but not required.

Job Type: Remote — Full-time or Part-time