Remote Travel Support Specialist

Almaaventurera; Napier; Remote; NZD 52,000 - 78,000; Full time

Benefits offered by this job

Fully remote position

Travel industry discounts

Growth opportunities

Job summary

Almaaventurera is seeking a Remote Client Support Representative – Travel to assist clients throughout their travel journey. You will be the main point of contact for travelers, providing friendly, proactive support before, during, and after trips to ensure a smooth experience.

This fully remote role suits someone with strong customer service skills, a can-do attitude, and the ability to work independently in a remote environment.

Qualifications

• Excellent written and verbal communication.
• Customer service experience across travel, hospitality, or support roles is preferred.
• Highly organized, dependable and detail-oriented.

Responsibilities

• Support clients remotely via email, phone, and messaging platforms.
• Respond to travel-related inquiries in a timely, professional manner.
• Assist with itinerary changes, cancellations, updates, and special requests.
• Provide clear information on destinations, travel requirements, and agency processes.
• Monitor upcoming trips and proactively communicate with clients as needed.
• Resolve issues efficiently while maintaining high customer satisfaction.

Skills

Communication

Customer service

Remote work

Attention to detail

Tools

Booking platforms

Digital tools

Job description

Almaaventurera is seeking a Remote Client Support Representative – Travel to assist clients throughout their travel journey. You will be the main point of contact for travelers, providing friendly, proactive support before, during, and after trips to ensure a smooth experience.

This fully remote role suits someone with strong customer service skills, a can-do attitude, and the ability to work independently in a remote environment.