Vacation Support

Remotetravelcareers; Nelson; Remote; NZD 42,000 - 54,000; Full time

Job summary

Remotetravelcareers is seeking a remote Vacation Support representative to help clients with vacation bookings and questions. You’ll provide clear guidance, confirm details, and support clients throughout their planning—all from home.

Responsibilities include assisting customers with booking flights, hotels, and transportation; providing friendly support via phone, email, or chat; updating reservations for accuracy; and helping the team with day-to-day travel service tasks.

Qualifications

• Excellent written and verbal communication.
• Proficient with computers and online booking systems.
• Strong attention to detail and organizational skills.
• Customer-focused with a friendly, patient approach.

Responsibilities

• Assist customers with booking flights, hotels, and transportation.
• Provide clear and friendly support through phone, email, or chat.
• Answer basic travel questions and guide customers to the right options.
• Update reservations and confirm details for accuracy.
• Support the team with day-to-day travel service tasks.

Skills

Customer service

Communication

Computer skills

Organization

Patience

Hospitality experience

Tools

Booking systems

Job description

We are seeking a remote Vacation Support representative to help clients with vacation bookings and questions. You’ll provide clear guidance, confirm details, and support clients throughout their planning—all from home.

Responsibilities

• Assist customers with booking flights, hotels, and transportation.
• Provide clear and friendly support through phone, email, or chat.
• Answer basic travel questions and guide customers to the right options.
• Update reservations and confirm details for accuracy.
• Support the team with day-to-day travel service tasks.

Qualifications

• Strong communication and customer service skills.
• Comfortable using computers and online booking systems.
• Ability to stay organized and pay attention to detail.
• Friendly, helpful, and patient with customers.
• Previous experience in customer service or hospitality is a plus, but not required.

Job Type

Remote — Full-time or Part-time