Traveller Experience Specialist

KiwiQuest; Auckland; On-site; NZD 32,000 - 39,000; Full time

Job summary

KiwiQuest in Auckland, New Zealand seeks a customer-focused bookings assistant to support travelers with campervan bookings and inquiries. You will excel in delivering exceptional service and help manage reservations throughout the trip journey.

Ideal candidates bring experience in tourism or hospitality, strong communication skills, and familiarity with booking software. This role is on-site in Auckland and offers dynamic interaction with travelers and partners.

Qualifications

• Experience in customer service or travel bookings.
• Ability to manage bookings and inquiries efficiently.
• Familiarity with booking software and reservations systems.

Responsibilities

• Assist travelers with bookings and inquiries
• Provide exceptional customer service
• Manage booking systems and reservations
• Support travelers throughout their journey

Skills

Customer service

Communication

Tools

Booking software

Job description

Tourism & Adventure $23.1 - 27.8/h 2 weeks ago

Work Style

Physical 3/10

Technical 5/10

Creative 4/10

Pace 6/10

Structure 5/10

Pressure 5/10

Travel 2/10

Hours 5/10

Description

Assist travelers with campervan bookings and provide exceptional customer service in the tourism industry.

Responsibilities

• Assist travelers with bookings and inquiries
• Provide exceptional customer service
• Manage booking systems and reservations
• Support travelers throughout their journey