Booking Host

KiwiQuest; Māngere-Ōtāhuhu; On-site; NZD 32,000 - 39,000; Full time

Job summary

KiwiQuest in South Auckland is seeking a permanent full-time contact-centre professional to help guests book campervan holidays across New Zealand and Australia. The role focuses on delivering friendly, accurate information and guiding customers through the booking process.

You'll handle phone, email and live-chat queries, match customers with the right campervan options, provide quotes, and contribute toward sales targets while enjoying access to company travel experiences.

Qualifications

• 1–2 years in customer service or contact centre.
• Detail-oriented with strong listening skills.
• Tech-savvy with enthusiasm for travel.
• Avail evenings and weekends.
• Access to company experiences.

Responsibilities

• Match customers with suitable campervans using product knowledge.
• Provide quotes and assist with New Zealand and Australian holiday bookings.
• Manage phone, email and live-chat communication channels.
• Work toward sales targets and highlight activities to guests.

Skills

Customer service

Communication

Active listening

Tech-savvy

Evenings/weekends availability

Tools

CRM systems

Live chat software

Email management

Job description

Hospitality & Food Service $23.5 - 28.2/h 1 day ago

Work Style

Physical 2/10

Technical 5/10

Creative 4/10

Pace 6/10

Structure 7/10

Pressure 6/10

Travel 2/10

Hours 7/10

Description

A permanent full-time South Auckland contact-centre role helping guests book campervan holidays and answering questions about travel experiences in New Zealand and Australia.

Responsibilities

• Match customers with suitable campervans using product knowledge.
• Provide quotes and assist with New Zealand and Australian holiday bookings.
• Manage phone, email and live-chat communication channels.
• Work toward sales targets and highlight activities to guests.

Requirements

• One to two years of customer service or contact-centre experience.
• Strong attention to detail and excellent listening skills.
• Tech-savvy approach and enthusiasm for travel and tourism.
• Availability for some evenings and weekends.
• Development and career opportunities.
• Access to road trips, caving, abseiling and other company experiences.