Customer Care Agent

Aotearoa New Zealand Association of Social Workers; Manurewa; On-site; NZD 42,000 - 54,000; Full time

Job summary

Travellers Autobarn in New Zealand is seeking a Customer Care Team member to support travellers across Australia, New Zealand and the USA, helping troubleshoot campervan and vehicle issues and coordinating repairs. You will work with mechanics, roadside assistance providers and branches across three countries, making decisions and resolving problems while keeping customers informed.

This role offers variety, exposure to international operations, and a supportive team environment devoted to

Qualifications

• Experience in customer service or travel is valued.
• Calm and confident under pressure.
• Strong communication and ability to set expectations.
• Practical troubleshooting and decision-taking.
• Organised with the ability to manage several cases.
• Empathy balanced with business sense.
• Willing to learn campervan systems.
• Enjoy travel and helping people.
• Experience with mechanics, suppliers or customers worldwide is helpful.
• Hours: Monday–Friday 11am–7pm.

Responsibilities

• Support customers travelling across Australia, New Zealand and the USA
• Troubleshoot campervan issues by phone, email and messaging
• Book mechanics, repairers and service providers
• Coordinate roadside assistance and repairs
• Follow up repairs and update customers
• Set expectations when travel plans are disrupted
• Prioritize urgent breakdowns and manage multiple cases
• Collaborate with branches and external networks
• Resolve problems with practical solutions

Skills

Customer service

Troubleshooting

Communication

Decision making

Organization

Empathy

Calm under pressure

Teamwork

Interpersonal skills

Curiosity

Job description

At Travellers Autobarn we help thousands of customers explore Australia, New Zealand and America by campervan.

Of course trips don’t always go to plan and that’s where our Customer Care Team steps In.

You’ll support customers travelling throughout Australia, New Zealand and the USA, helping troubleshoot campervan and vehicle issues and coordinating repairs and roadside assistance. This role involves making decisions, solving real problems and working with customers, mechanics, roadside assistance providers and branches across three countries.

Key responsibilities

Support customers travelling throughout Australia, New Zealand and the USA

Troubleshoot campervan and vehicle issues over the phone, email and messaging

Help customers diagnose simple problems and get back on the road quickly

Book mechanics, repairers, auto electricians and other service providers

Coordinate roadside assistance and vehicle repairs when required

Follow up repairs and keep customers informed throughout the process

Set clear and realistic expectations when travel plans are disrupted

Find practical solutions while balancing the needs of the customer and the business

Work closely with branches, operations teams and external repair networks

Manage multiple cases at once and prioritise urgent breakdowns

About you

Calm and confident when dealing with customers under pressure

A strong communicator who can explain things clearly and set expectations

Naturally practical and good at troubleshooting

Comfortable making decisions and taking ownership of problems

Organised and able to manage several cases at the same time

Able to balance empathy with commercial common sense

Comfortable speaking with mechanics, suppliers and customers from around the world

Curious and willing to learn how campervans and vehicle systems work

Someone who genuinely enjoys travel and helping people

Experience in customer service, travel, tourism, automotive, roadside assistance, insurance, fleet, rentals or operations would be highly regarded

Monday–Friday hours will be 11am -7pm.

A role with genuine variety, no two days are the same

Exposure to operations across three countries

Training in campervan systems, troubleshooting and customer resolution

Opportunities to grow within an international travel business

A relaxed but high-performing team environment

The satisfaction of solving real problems and helping customers continue their adventures

Encouraged to make use of campervans for your own holidays and road trips across Australia, New Zealand and the USA, subject to availability and staff travel policy

About us

Travellers Autobarn helps thousands of people explore Australia, New Zealand and the USA by campervan. For more than 30 years we've helped travellers get out on the road and experience some of the best destinations in the world. We're an international business with operations across Australia, New Zealand and the United States.