Reservations Coordinator

KiwiQuest; Linwood-Central-Heathcote Community; On-site; NZD 40,000 - 41,000; Full time

Job summary

KiwiQuest in Canterbury, New Zealand is hiring for an Office & Administration role to coordinate guest reservations and support operations for a unique accommodation provider.

You will process bookings, communicate with guests, and work with the operations team on guest services, alongside handling modifications and cancellations.

This full-time, guest-facing position requires a calm, organized approach, weekend availability, and comfort with learning new software in a small supportive team.

Qualifications

• Passionate about travel, hospitality, or tourism
• Assist with process improvements and account management where required
• Gain exposure across reservations, operations, and business support

Responsibilities

• Process bookings and reservation requests
• Manage guest communications and inquiries
• Coordinate with operations team on guest services
• Handle booking modifications and cancellations

Skills

Communication skills

Customer focus

Calm under pressure

Organised

Weekend availability

Job description

Office & Administration $28.9 - 29.8/h 17 hours ago

Work Style

Physical 2/10

Technical 6/10

Creative 3/10

Pace 5/10

Structure 6/10

Pressure 4/10

Travel 6/10

Hours 6/10

Description

Coordinate guest reservations and operations for a unique accommodation provider in New Zealand.

Responsibilities

• Process bookings and reservation requests
• Manage guest communications and inquiries
• Coordinate with operations team on guest services
• Handle booking modifications and cancellations

Requirements

• Assist with process improvements and account management where required
• Passionate about travel, hospitality, or tourism
• Customer-focused with strong communication skills
• Calm, organised, and able to handle multiple priorities
• Comfortable working weekends and in a guest-facing role
• Confident using systems and learning new software
• Prepare payment runs for approval
• Be part of a small, supportive team where your contribution matters
• Gain exposure across reservations, operations, and business support
• Real opportunity for role growth as the business evolves
• Unique product and passionate customer base
• Weekdays off while still working full-time