Customer Services Representative

KiwiQuest; Māngere-Ōtāhuhu; On-site; NZD 32,000 - 39,000; Part time

Job summary

KiwiQuest in Auckland, NZ is seeking a part-time customer service role to support a family-owned campervan rental company during the busy high season.

You will respond to inquiries, assist with bookings, troubleshoot issues, and maintain records while delivering exceptional service and weekend availability.

Qualifications

• Excellent communication and interpersonal skills.
• Strong problem-solving and critical thinking skills.
• Customer-facing experience, preferably tourism or hospitality.
• Proficiency with customer service software and databases.
• Attention to detail and ability to multitask.
• Passion for exceptional service and weekend availability.
• Fixed-term contract covering the high season.
• Part-time customer service role.
• Work with a family-owned New Zealand campervan company.
• Tourism and campervan industry experience.

Responsibilities

• Respond to customer enquiries by phone and email
• Assist with bookings and reservations
• Troubleshoot and resolve customer issues efficiently
• Provide accurate product, service and policy information
• Maintain accurate interaction records and documentation
• Collaborate with team members for consistent service

Skills

Communication

Problem solving

Customer service

Multitasking

Attention to detail

Team collaboration

Weekend availability

CRM software

Tools

CRM software

Job description

Tourism & Adventure $23.5 - 28.2/h 3 days ago

Work Style

Physical 2/10

Technical 5/10

Creative 3/10

Pace 7/10

Structure 7/10

Pressure 6/10

Travel 1/10

Hours 8/10

Description

Provide responsive customer support for a family-owned campervan rental company, handling bookings, troubleshooting and enquiries during the busy high season.

Responsibilities

• Respond to customer enquiries by phone and email
• Assist with bookings and reservations
• Troubleshoot and resolve customer issues efficiently
• Provide accurate product, service and policy information
• Maintain accurate interaction records and documentation
• Collaborate with team members for consistent service

Requirements

• Excellent communication and interpersonal skills
• Strong problem-solving and critical thinking skills
• Customer-facing experience, preferably tourism or hospitality
• Proficiency with customer service software and databases
• Attention to detail and ability to multitask
• Passion for exceptional service and weekend availability
• Fixed-term contract covering the high season
• Part-time customer service role
• Work with a family-owned New Zealand campervan company
• Tourism and campervan industry experience