Real-Time Campervan Support Specialist

Tourism Holdings Limited; Auckland; Hybrid; NZD 45,000 - 65,000; Full time

Job summary

Tourism Holdings Limited (thl) in Auckland is seeking a Customer Support Specialist to assist guests on hire, providing real-time help and ensuring safety and confidence throughout their journey.

This fast-paced role handles vehicle/travel issues, coordinates with branches and contractors, and documents cases; the seasonal contract runs through April 2027 with weekend and public holiday rosters.

Qualifications

• Experience in customer service and complaint resolution.
• Strong communication skills (phone and written).
• Ability to manage multiple cases in a fast-paced environment.
• Strong problem-solving skills and attention to detail.
• Proficiency with Outlook, Excel, and CRM platforms (D365 desirable).

Responsibilities

• Provide real-time support to guests on hire across calls, messaging, and written communication.
• Troubleshoot vehicle and service issues and guide guests through solutions.
• Manage customer cases end-to-end with documentation and follow-up.
• Coordinate with branches, contractors, and suppliers to deliver timely outcomes.
• Handle customer complaints professionally, with empathy and ownership.
• Support insurance claims processing and maintain records.

Skills

Customer service

Complaint resolution

Communication skills

Case management

Multitasking

Problem solving

Outlook

Excel

CRM (D365)

Tools

Outlook

Excel

CRM (D365)

Job description

Tourism Holdings Limited (thl) in Auckland is seeking a Customer Support Specialist to assist guests on hire, providing real-time help and ensuring safety and confidence throughout their journey.

This fast-paced role handles vehicle/travel issues, coordinates with branches and contractors, and documents cases; the seasonal contract runs through April 2027 with weekend and public holiday rosters.