Trade Team Member - Mitre 10 Te Anau

Mitre 10; Invercargill City; On-site; NZD 42,000 - 64,000; Full time

Job summary

Mitre 10 Invercargill is seeking a full-time Trade (Timber & Building) department team member. You’ll work across the Trade Counter and Timber Yard, assisting customers from enquiry to order fulfilment in a fast-paced, physical role.

Accuracy, product knowledge and teamwork matter as you provide quotes, process orders, organise deliveries, manage stock, and support safety protocols in the yard. A hands-on role with strong customer service and operational focus.

Qualifications

• Relationship building and professional communication tailored to trade needs.
• Strong problem solving abilities and practical mindset.
• Good time management to handle multiple orders and tasks.
• Commercial awareness and understanding of margins and discounts.
• Safety mindset with consistent yard protocol adherence.

Responsibilities

• Provide product selection support, quotes, and price confirmations; manage special orders.
• Pick and stage orders; coordinate deliveries to achieve on-time, in-full results.
• Maintain trade ranges, labels, and stock levels; action replenishment and back-orders.
• Handle account queries; liaise with office for complex issues; maintain accurate records.
• Ensure yard and trade-area safety; apply PPE requirements and yard traffic controls including spotter, exclusion zones and any other store safety protocols as required.
• Drive value-add on sales through project-fit solutions.
• Unload, check, and receipt inbound shipments; confirm quantities against paperwork.

Skills

Relationship building

Problem solving

Time management

Commercial awareness

Safety mindset

Tools

Inventory systems

RF scanning

Stock cycle counting

Job description

This is a full-time position with a Sunday to Thursday roster, within our Trade (Timber & Building) department. This is a hands‑on, customer‑facing role that works across both the Trade Counter and Timber Yard, supporting customers from enquiry through to order fulfilment.

You’ll be working in a environment where accuracy, product knowledge, and teamwork matter. Whether you’re on the counter processing orders or out in the yard preparing them, your role is to keep customers moving — quickly and correctly. This is a physical role in a busy department.

Purpose:

Support trade customers with expert advice, accurate quotes, and timely fulfilment to keep projects on track.

Buildlong‑term relationships byunderstanding product specs, delivery requirements, and account processes.

• Provide product selection support,quotes, and price confirmations; manage special orders.
• Pick and stage orders; coordinatedeliveries to achieve on‑time,in‑full results.
• Maintain trade ranges, labels, andstock levels; action replenishment and back‑orders.
• Handle account queries; liaise withoffice for complex issues; maintain accurate records.
• Ensure yard and trade‑area safety; apply PPE requirements and yardtraffic controls including; spotter, exclusion zones and any other store safetyprotocols as required.
• Drive value‑add on sales through project‑fit solutions.
• Unload, check, and receipt inboundshipments; confirm quantities against paperwork.

CoreCapabilities:

• Relationship building and professionalcommunication tailored to trade needs.
• Problem solving
• Time management
• Commercial awareness—understand marginand discount structures.
• Safety mindset—consistent applicationof yard protocols, and adherence to store policy and procedures.

TechnicalSkills:

• Knowledge of building supplies,fixings, timber, and consumables; willingness to learn specifications.
• Use of inventory systems; pickslips, staging, delivery scheduling.
• Basic quoting and familiarity withtrade account processes.
• RF scanning and stock cycle counting.
• Forklift licence not required (training can be provided)