Trade Counter & Timber Yard Specialist

Mitre 10; Invercargill City; On-site; NZD 42,000 - 64,000; Full time

Job summary

Mitre 10 Invercargill is seeking a full-time Trade (Timber & Building) department team member. You’ll work across the Trade Counter and Timber Yard, assisting customers from enquiry to order fulfilment in a fast-paced, physical role.

Accuracy, product knowledge and teamwork matter as you provide quotes, process orders, organise deliveries, manage stock, and support safety protocols in the yard. A hands-on role with strong customer service and operational focus.

Qualifications

• Relationship building and professional communication tailored to trade needs.
• Strong problem solving abilities and practical mindset.
• Good time management to handle multiple orders and tasks.
• Commercial awareness and understanding of margins and discounts.
• Safety mindset with consistent yard protocol adherence.

Responsibilities

• Provide product selection support, quotes, and price confirmations; manage special orders.
• Pick and stage orders; coordinate deliveries to achieve on-time, in-full results.
• Maintain trade ranges, labels, and stock levels; action replenishment and back-orders.
• Handle account queries; liaise with office for complex issues; maintain accurate records.
• Ensure yard and trade-area safety; apply PPE requirements and yard traffic controls including spotter, exclusion zones and any other store safety protocols as required.
• Drive value-add on sales through project-fit solutions.
• Unload, check, and receipt inbound shipments; confirm quantities against paperwork.

Skills

Relationship building

Problem solving

Time management

Commercial awareness

Safety mindset

Tools

Inventory systems

RF scanning

Stock cycle counting

Job description

Mitre 10 Invercargill is seeking a full-time Trade (Timber & Building) department team member. You’ll work across the Trade Counter and Timber Yard, assisting customers from enquiry to order fulfilment in a fast-paced, physical role.

Accuracy, product knowledge and teamwork matter as you provide quotes, process orders, organise deliveries, manage stock, and support safety protocols in the yard. A hands-on role with strong customer service and operational focus.