Trade Support Team Member (Fixed Term)

Fletcher Building Limited; Whangarei; Remote; NZD 52,000 - 64,000; Full time

Job summary

Fletcher Building Limited in Whangārei is seeking a dedicated Trade Support Team Member on a fixed-term contract until the end of 2027. You will support Account Managers and suppliers, handle inquiries, quotes, and pricing, and help deliver a seamless customer experience.

Join a busy branch, engage with builders and trades, coordinate orders, prepare documentation, and contribute to a proactive team culture focused on the basics and timely deliveries.

Qualifications

• Experience in trade support, sales coordination, customer service, or internal sales.
• Ability to manage competing priorities and meet deadlines.
• Highly organised with sharp attention to detail.
• Excellent interpersonal and communication skills.
• Tech-savvy and comfortable across multiple systems.
• Knowledge of building products/materials and/or construction processes is advantageous.

Responsibilities

• Engage with customers and suppliers face to face, over the phone, and via email.
• Recommend suitable products, process orders, and manage sales documentation.
• Coordinate with internal and external stakeholders to track orders and arrange timely deliveries.
• Take clear briefs from stakeholders and prepare accurate quote documentation.
• Collaborate with Account Managers and Team Leaders to capture opportunities through daily and weekly planning.

Skills

Trade support experience

Sales coordination

Customer service

Prioritisation

Multi-system proficiency

Building products knowledge

Job description

As a Trade Support Team Member in this Fixed Term Contract, you’ll be the heartbeat of the branch providing essential support and clear communication across our trade operations. You’ll work closely with Account Managers, and suppliers to ensure a seamless experience and help to build a team culture that nails the basics. With a flexible, can-do attitude, you’ll manage customer inquiries, offer product advice, prepare quotes and pricing, and find solutions to meet customer needs.

• Engage with customers and suppliers face to face, over the phone, and via email
• Recommend suitable products, process orders, and manage sales documentation
• Coordinate with internal and external stakeholders to track orders and arrange timely deliveries
• Take clear briefs from stakeholders and prepare accurate quote documentation
• Collaborate with Account Managers and Team Leaders to capture opportunities through daily and weekly planning

This is a Fixed Term contract until end of 2027 based at PlaceMakers Whangarei offering 40 hours per week Monday to Friday!

About You:

To succeed in this role, you will be more than just a sales support person, you’ll be a natural communicator and relationship builder who understands the needs of our customers. Your experience in the building or construction industry, combined with strong knowledge of building materials and products, means you know how to connect with builders, can identify opportunities, and act as a trusted advisor to deliver tailored solutions and assistance that make a real impact

• Proven experience in trade support, sales coordination, customer service, or internal sales
• Ability to manage competing priorities, meet tight deadlines, and perform under pressure
• Highly organised with sharp attention to detail
• Excellent interpersonal and communication skills
• Tech-savvy and comfortable working across multiple systems
• Knowledge of building products & materials and/or a solid understanding of construction processes is advantageous

Pre-employment checks will include references, a medical assessment, drug and alcohol testing, a criminal background check, and confirmation of your legal right to work in New Zealand indefinitely.

We are proud of the incredible diversity of people who make up our business! As an Equal Opportunity Employer, we strive to create an inclusive environment for all our employees across our national network of branches throughout New Zealand.