Trade Team Member - Mitre 10 Te Anau

Mitre 10; Te Anau; On-site; NZD 45,000 - 62,000; Full time

Job summary

Mitre 10 Te Anau is hiring for a full-time Trade (Timber & Building) specialist. This hands-on, customer-facing role supports customers from enquiry through to order fulfilment across the Trade Counter and Timber Yard.

You will be part of a busy team where accuracy, product knowledge and teamwork matter. The position involves processing orders, staging deliveries, and maintaining stock while ensuring safety protocols are followed.

Qualifications

• Hands-on, customer-facing role across trade counter and timber yard.
• Requires accuracy, product knowledge and teamwork.
• Physical role in a busy department with safety protocols.

Responsibilities

• Provide product selection support, quotes, and price confirmations; manage special orders.
• Pick and stage orders; coordinate deliveries to achieve on-time, in-full results.
• Maintain trade ranges, labels, and stock levels; action replenishment and back-orders.
• Handle account queries; liaise with office for complex issues; maintain records.
• Ensure yard and trade-area safety; apply PPE requirements and yard traffic controls.
• Drive value-add on sales through project-fit solutions.
• Unload, check, and receipt inbound shipments; confirm quantities against paperwork.

Skills

Customer service

Problem solving

Time management

Commercial awareness

Safety mindset

Tools

RF scanning

Inventory systems

Job description

This is a full-time position with a Sunday to Thursday roster, within our Trade (Timber & Building) department. This is a hands‑on, customer‑facing role that works across both the Trade Counter and Timber Yard, supporting customers from enquiry through to order fulfilment.

You’ll be working in a environment where accuracy, product knowledge, and teamwork matter. Whether you’re on the counter processing orders or out in the yard preparing them, your role is to keep customers moving — quickly and correctly. This is a physical role in a busy department.

Purpose:

Support trade customers with expert advice, accurate quotes, and timely fulfilment to keep projects on track.

Buildlong‑term relationships byunderstanding product specs, delivery requirements, and account processes.

• Provide product selection support,quotes, and price confirmations; manage special orders.
• Pick and stage orders; coordinatedeliveries to achieve on‑time,in‑full results.
• Maintain trade ranges, labels, andstock levels; action replenishment and back‑orders.
• Handle account queries; liaise withoffice for complex issues; maintain accurate records.
• Ensure yard and trade‑area safety; apply PPE requirements and yardtraffic controls including; spotter, exclusion zones and any other store safetyprotocols as required.
• Drive value‑add on sales through project‑fit solutions.
• Unload, check, and receipt inboundshipments; confirm quantities against paperwork.

CoreCapabilities:

• Relationship building and professionalcommunication tailored to trade needs.
• Problem solving
• Time management
• Commercial awareness—understand marginand discount structures.
• Safety mindset—consistent applicationof yard protocols, and adherence to store policy and procedures.

TechnicalSkills:

• Knowledge of building supplies,fixings, timber, and consumables; willingness to learn specifications.
• Use of inventory systems; pickslips, staging, delivery scheduling.
• Basic quoting and familiarity withtrade account processes.
• RF scanning and stock cycle counting.
• Forklift licence not required (training can be provided)