Trade Sales Support Specialist – Orders & Accounts

Carters; Dunedin; On-site; NZD 30,000 - 41,000; Full time

Benefits offered by this job

Hourly rate + benefits

7.5% Benefits package

Health insurance coverage

Training and development

Team environment

Store purchasing privileges

Job summary

CARTERS Dunedin is hiring a Trade Sales Support person to be the vital link between trade customers, Account Managers, and the branch. You will ensure orders are placed, queries resolved, and customers leave with a great experience.

In this role you will process orders, follow up back orders, and provide excellent service by recommending products, loading orders, and ensuring accurate sales documentation. A collaborative, customer‑focused environment awaits.

Qualifications

• Must have strong organisational skills and be able to plan, prioritise and deliver outcomes.
• Excellent written and verbal communication, with confidence engaging with all levels.
• Team player who contributes positively in a collaborative environment.
• Good computer skills and comfortable using technology.

Responsibilities

• Process customer orders accurately and resolve issues to keep customers satisfied.
• Follow up on back orders to ensure full tracking and fulfilment.
• Provide outstanding customer service by recommending suitable products and completing sales documentation accurately.
• Keep order records accurate whilst building long‑term customer relationships.
• Support Account Managers and wider team with customer queries, orders and information.

Skills

Organisational skills

Communication skills

Team player

Computer skills

EA/PA background (advantage)

Customer service experience

Sales experience

Tools

CRM software

Job description

CARTERS Dunedin is hiring a Trade Sales Support person to be the vital link between trade customers, Account Managers, and the branch. You will ensure orders are placed, queries resolved, and customers leave with a great experience.

In this role you will process orders, follow up back orders, and provide excellent service by recommending products, loading orders, and ensuring accurate sales documentation. A collaborative, customer‑focused environment awaits.