Trade Sales Support

Carters; Bay of Plenty; On-site; NZD 50,000 - 70,000; Full time

Benefits offered by this job

Health insurance

KiwiSaver

Company store discounts

Career development

Job summary

CARTERS Tauranga Branch is seeking a versatile Trade Sales Support team member to act as the vital link between trade customers, Account Managers, and the branch. You will ensure orders are placed, queries resolved, and every customer leaves satisfied with a great experience.

This permanent full-time role requires you to excel in sales administration, multi-tasking, and delivering high-quality service while supporting the growth of our trade business.

Qualifications

• Experience in sales support or administration roles.
• Strong written and verbal communication skills.
• Excellent organisational and time-management abilities.
• Proficient with computer systems and standard office software.

Responsibilities

• Process trade customer orders accurately and resolve issues to ensure satisfaction.
• Collaborate with transportation partners to arrange delivery for trade customers.
• Track back orders to ensure follow-up and fulfilment.
• Prepare sales documentation and load orders while delivering excellent customer service.

Skills

Sales administration

Customer service

Order processing

Time management

Communication

Job description

As a Trade Sales Support team member at our CARTERS Tauranga Branch, you will be the vital link between our trade customers, Account Managers, and the wider branch - ensuring orders are placed, queries are resolved, and every customer walks away with a great experience. This dynamic position requires you to excel as a versatile sales administrator, as each day brings unique challenges.

About the Role

• Process customer orders accurately and promptly resolve any arising issues to ensure customer satisfaction
• Collaborate with transportation partners to arrange prompt and efficient delivery to our trade customers
• Track back orders to ensure comprehensive follow-up and fulfilment
• Deliver exceptional customer service by identifying suitable products, preparing and loading customer orders, and completing sales documentation accurately

About You

The ideal candidate will thrive in delivering unparalleled customer service and sales support. Additionally, you will showcase the following characteristics:

• Skilled administrator known for exceptional efficiency and precision
• You may come from an EA/PA background, with the ability to multi-task whilst maintaining accuracy
• Robust organisational skills coupled with effective time-management capabilities
• Exceptional written and verbal communication skills, adept at interacting effectively across all levels of an organisation
• Proficient in computer systems with a solid grasp of technology
• Instinctive interpersonal skills, adept at fostering trust and building rapport with our valued customers
• A collaborative team player, committed to contributing positively within a team environment
• Prior experience in customer service or sales-related roles

Advantages of Advancing Your Career with Carters

• Stability and a focus on work life balance, this role offers permanent full-time employment.
• Attractive compensation package
• 7.5% benefits package designed to support your health and financial security. This includes fully covered Southern Cross Health Insurance, participation in our Superannuation Savings Scheme, Life and Disability Insurance coverage, and contributions to KiwiSaver
• Company buying privileges across all CARTERS stores
• Opportunities for training, growth, and advancement. This position is ideal for individuals seeking career development, with potential pathways to transition into Account Management roles