Trade Sales Support

CARTERS; Tauranga; On-site; NZD 48,000 - 72,000; Full time

Benefits offered by this job

Permanent full-time

Competitive compensation

Health and Superannuation benefits

Store purchasing privileges

Career development opportunities

Job summary

CARTERS Tauranga is seeking a proactive Trade Sales Support team member to link our trade customers, Account Managers, and the branch, ensuring orders are placed, queries resolved and customers receive a superb experience.

You will excel as a versatile sales administrator, handling orders, deliveries, back-order tracking and sales documentation, while delivering outstanding service daily. This role offers stability and career growth at CARTERS Tauranga.

Qualifications

• Experience in customer service or sales-related roles.
• Ability to process orders and resolve queries.
• Coordinate with logistics/transport partners to ensure timely delivery.

Responsibilities

• Process customer orders accurately and promptly resolve issues.
• Collaborate with transportation partners for delivery to trade customers.
• Track back orders for follow-up and fulfilment.
• Deliver excellent customer service and complete sales documentation.

Skills

Administration

Multi-tasking

Time management

Communication

Interpersonal skills

Team player

Customer service

Sales support

CRM systems

Microsoft Office

Tools

CRM systems

Microsoft Office

Job description

As a Trade Sales Support team member at our CARTERS Tauranga Branch, you will be the vital link between our trade customers, Account Managers, and the wider branch - ensuring orders are placed, queries are resolved, and every customer walks away with a great experience. This dynamic position requires you to excel as a versatile sales administrator, as each day brings unique challenges.

About the Role

• Process customer orders accurately and promptly resolve any arising issues to ensure customer satisfaction
• Collaborate with transportation partners to arrange prompt and efficient delivery to our trade customers
• Track back orders to ensure comprehensive follow-up and fulfilment
• Deliver exceptional customer service by identifying suitable products, preparing and loading customer orders, and completing sales documentation accurately

About You
The ideal candidate will thrive in delivering unparalleled customer service and sales support. Additionally, you will showcase the following characteristics:

• Skilled administrator known for exceptional efficiency and precision
• You may come from an EA/PA background, with the ability to multi-task whilst maintaining accuracy
• Robust organisational skills coupled with effective time-management capabilities
• Exceptional written and verbal communication skills, adept at interacting effectively across all levels of an organisation
• Proficient in computer systems with a solid grasp of technology
• Instinctive interpersonal skills, adept at fostering trust and building rapport with our valued customers
• A collaborative team player, committed to contributing positively within a team environment
• Prior experience in customer service or sales-related roles

Advantages of Advancing Your Career with Carters

• Stability and a focus on work life balance,this role offers permanent full-time employment.
• Attractive compensation package
• 7.5% benefits package designed to support your health and financial security. This includes fully covered Southern Cross Health Insurance, participation in our Superannuation Savings Scheme, Life and Disability Insurance coverage, and contributions to KiwiSaver
• Company buying privileges across all CARTERS stores
• Opportunities for training, growth, and advancement. This position is ideal for individuals seeking career development, with potential pathways to transition into Account Management roles

Please be advised that this position is exclusively open to candidates possessing valid working entitlements in New Zealand (Citizens, Permanent residents, or those holding valid work visas).

We’re one of New Zealand’s leading suppliers of building products, custom frames, trusses and manufactured solutions. After over 150 years in the business, we’re committed to being a building partner to the trade. Every member of the CARTERS team plays a key role in the success of our business – and our customers’ businesses. Wherever you are in New Zealand, CARTERS isn’t far away.

With 50 branches and 9 manufacturing plants across the country, we’re able to share our knowledge and building expertise with New Zealanders everywhere.

Our roles include Branch & Account Management, Customer Service, Yard, Dispatch, Inventory, Drivers, H&S, manufacturing operators, finance, procurement.

We’re one of New Zealand’s leading suppliers of building products, custom frames, trusses and manufactured solutions. After over 150 years in the business, we’re committed to being a building partner to the trade. Every member of the CARTERS team plays a key role in the success of our business – and our customers’ businesses. Wherever you are in New Zealand, CARTERS isn’t far away.

With 50 branches and 9 manufacturing plants across the country, we’re able to share our knowledge and building expertise with New Zealanders everywhere.

Our roles include Branch & Account Management, Customer Service, Yard, Dispatch, Inventory, Drivers, H&S, manufacturing operators, finance, procurement.

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