Trade Sales Support

Carters; Dunedin; On-site; NZD 30,000 - 41,000; Full time

Benefits offered by this job

Hourly rate + benefits

7.5% Benefits package

Health insurance coverage

Training and development

Team environment

Store purchasing privileges

Job summary

CARTERS Dunedin is hiring a Trade Sales Support person to be the vital link between trade customers, Account Managers, and the branch. You will ensure orders are placed, queries resolved, and customers leave with a great experience.

In this role you will process orders, follow up back orders, and provide excellent service by recommending products, loading orders, and ensuring accurate sales documentation. A collaborative, customer‑focused environment awaits.

Qualifications

• Must have strong organisational skills and be able to plan, prioritise and deliver outcomes.
• Excellent written and verbal communication, with confidence engaging with all levels.
• Team player who contributes positively in a collaborative environment.
• Good computer skills and comfortable using technology.

Responsibilities

• Process customer orders accurately and resolve issues to keep customers satisfied.
• Follow up on back orders to ensure full tracking and fulfilment.
• Provide outstanding customer service by recommending suitable products and completing sales documentation accurately.
• Keep order records accurate whilst building long‑term customer relationships.
• Support Account Managers and wider team with customer queries, orders and information.

Skills

Organisational skills

Communication skills

Team player

Computer skills

EA/PA background (advantage)

Customer service experience

Sales experience

Tools

CRM software

Job description

Are you a natural on the phone, love solving problems, and take pride in giving customers a great experience? Our CARTERS Dunedin Branch is looking for a Trade Sales Support person to be the vital link between our trade customers, Account Managers, and the wider branch - making sure orders are placed, queries are sorted, and every customer walks away with a great experience.

• Process customer orders accurately and quickly resolve any issues to keep customers satisfied
• Follow up on back orders to ensure full tracking and fulfilment
• Provide outstanding customer service by recommending suitable products, preparing and loading orders, and completing sales documentation accurately
• Keeping order records accurate whilst building genuine, long-term relationships with our customers
• Supporting our Account Managers and wider team with customer queries, orders and information

About You

• Strong organisational skills, with the ability to plan, priorities and deliver outcomes effectively
• Excellent written and verbal communication, confident engaging with people at all levels of the organisation
• A team player who contributes positively to a collaborative environment
• Good computer skills with a solid grasp of technology
• Possibly from an EA/PA background, comfortable juggling multiple priorities while maintaining accuracy
• Previous experience in customer service or a sales-related role

What We Offer

In return for your work and commitment, we will make sure you are well looked after in a professional, positive, inclusive and supportive working environment that you can be proud of. We are offering:

• A great hourly rate plus benefits
• 7.5% Benefits Package, includes Superannuation Savings Scheme, Life & Disability Insurance
• We also pay for your Southern Cross Health Insurance
• Training, development, coaching and promotional opportunities
• Supportive, respectful, fun, collaborative, diverse team
• Buying privileges across all CARTERS stores