Technical Knowledge Specialist

Datacom; Hamilton; Hybrid; NZD 75,000 - 110,000; Full time

Benefits offered by this job

Paid parental leave

24/7 Employee Assistance Program (Data

Ongoing learning and certifications

Career development opportunities

Employee discounts

Meaningful work

Job summary

Datacom is hiring a Knowledge Specialist in New Zealand to manage and expand the knowledge base for a specific functional area. You’ll create, refine and publish high-quality technical documentation for internal teams and customers.

You’ll work with Development Specialists and stakeholders to ensure accuracy, accessibility, and alignment with contractual requirements. The role focuses on content standards, information architecture, and continuous improvement of knowledge assets.

Qualifications

• 3+ years’ experience in technical writing or knowledge management.
• Bachelor’s degree in Computer Science, Technology or related discipline.
• Knowledge of outsourced IT services and infrastructure project requirements.
• Specialist understanding of technical writing and knowledge management techniques and tools.
• Strong knowledge of approaches, tools and techniques for problem identification and resolution.
• Advanced writing skills with the ability to create clear, user-friendly knowledge resources.
• Strong verbal and written communication skills with the ability to communicate technical concepts to varied audiences.
• Proven analytical and problem-solving skills.
• Excellent stakeholder relationship management and collaboration skills.
• Strong presentation, planning and report writing capabilities.
• Ability to manage budgets, schedules, work plans and performance expectations effectively.

Responsibilities

• Maintain internal knowledge base for a specific functional area to support operations.
• Write, edit and refine technical documentation including manuals and guides.
• Review contributions to ensure unified, consistent support documentation.
• Analyze program outlines to develop high-quality manuals and resources.
• Ensure contractual support and documentation requirements are met.
• Improve content templates, research methods and authoring style guides.
• Manage user roles and permissions for appropriate information access.
• Develop information architecture and taxonomy structures.
• Coordinate search tuning, taxonomy updates and dictionary maintenance.
• Identify opportunities to automate repetitive knowledge management tasks.
• Support a positive health and safety culture in line with Datacom policies.

Skills

Technical writing

Knowledge management

Communication

Analytical thinking

Stakeholder management

Project planning

Budget management

Education

Bachelor's degree in Computer Science or related

Tools

ITIL knowledge

AWS

Node.js

Python

Git

Docker

SQL

Jenkins

Serverless technologies

Job description

Datacom is hiring a Knowledge Specialist in New Zealand to manage and expand the knowledge base for a specific functional area. You’ll create, refine and publish high-quality technical documentation for internal teams and customers.

You’ll work with Development Specialists and stakeholders to ensure accuracy, accessibility, and alignment with contractual requirements. The role focuses on content standards, information architecture, and continuous improvement of knowledge assets.