Knowledge Management Specialist — Remote & Flexible Hours

Datacom; Auckland; On-site; NZD 60,000 - 90,000; Full time

Benefits offered by this job

Remote working

Flexible hours

Professional development

Social events

Job summary

Datacom in New Zealand seeks a Knowledge Specialist on a 6‑month fixed‑term contract to manage and improve our knowledge base for a defined technical area. You will craft, edit and standardise technical documentation and support resources for internal teams and customers, working with Development Specialists and stakeholders.

You will analyse information, maintain information architecture, and ensure content meets contractual and operational requirements.

Qualifications

• 3+ years’ experience in technical writing or knowledge management, preferably within a similar technical environment.
• Bachelor’s degree in Computer Science, Technology or a related discipline.
• Knowledge of outsourced IT services and infrastructure project requirements.
• Specialist understanding of technical writing and knowledge management techniques and tools.
• Strong knowledge of approaches, tools and techniques for problem identification and resolution.
• Advanced writing skills with the ability to create clear, user‑friendly knowledge resources.
• Strong verbal and written communication skills with the ability to communicate technical concepts to varied audiences.
• Proven analytical and problem‑solving skills.
• Excellent stakeholder relationship management and collaboration skills.
• Strong presentation, planning and report writing capabilities.
• Ability to manage budgets, schedules, work plans and performance expectations effectively.

Responsibilities

• Maintaining the internal knowledge base for a specific functional area to support operational effectiveness and performance.
• Writing, editing and refining technical documentation including manuals, online help systems, installation guides and quick reference materials.
• Reviewing and editing contributions from Development Specialists to produce unified and consistent support documentation.
• Analysing program outlines and technical information to develop high‑quality support manuals and resources.
• Ensuring contractual support and documentation requirements are met.
• Improving content templates, research methods and authoring style guides.
• Managing user roles and permissions to ensure the right information reaches the right audiences.
• Developing and maintaining information architecture and taxonomy structures to support effective communication and discoverability.
• Coordinating activities related to search tuning, taxonomy, grading and dictionary maintenance.
• Identifying opportunities to automate labour‑intensive and repetitive tasks using Datacom knowledge management frameworks.
• Supporting a positive health and safety culture in line with Datacom policies and practices.

Skills

Technical writing

Knowledge management

Stakeholder management

Analytical thinking

Communication skills

Education

Bachelor's degree in Computer Science or related

Tools

Git

Docker

Jenkins

CloudFormation

AWS

Job description

Datacom in New Zealand seeks a Knowledge Specialist on a 6‑month fixed‑term contract to manage and improve our knowledge base for a defined technical area. You will craft, edit and standardise technical documentation and support resources for internal teams and customers, working with Development Specialists and stakeholders.

You will analyse information, maintain information architecture, and ensure content meets contractual and operational requirements.