Knowledge Specialist (6-Month Contract) – Onsite

Datacom Connect; Auckland; On-site; NZD 80,000 - 110,000; Full time

Benefits offered by this job

Paid parental leave

Employee Assistance Programme

Learning platforms access

Career development opportunities

Employee discounts

Job summary

Datacom Connect in Auckland City, NZ, seeks a Knowledge Specialist on a 6-month fixed-term contract, on site, to manage and improve our knowledge base and related documentation. You will work with Development Specialists to deliver accurate, accessible content aligned with contractual requirements.

Required: 3+ years in technical writing or knowledge management and a Bachelor’s degree in CS or related field.

Qualifications

• 3+ years in technical writing or knowledge management.
• Bachelor’s degree in Computer Science, Technology or related discipline.
• Knowledge of outsourced IT services and infrastructure project requirements.
• Specialist understanding of technical writing and knowledge management techniques and tools.
• Strong knowledge of approaches, tools and techniques for problem identification and resolution.
• Advanced writing skills with the ability to create clear, user-friendly knowledge resources.
• Strong verbal and written communication skills with the ability to communicate technical concepts to varied audiences.
• Proven analytical and problem-solving skills.
• Excellent stakeholder relationship management and collaboration skills.
• Strong presentation, planning and report writing capabilities.
• Ability to manage budgets, schedules, work plans and performance expectations effectively.

Responsibilities

• Maintaining the internal knowledge base for a specific functional area to support operational effectiveness and performance.
• Writing, editing and refining technical documentation including manuals, online help systems, installation guides and quick reference materials.
• Reviewing and editing contributions from Development Specialists to produce unified and consistent support documentation.
• Analysing program outlines and technical information to develop high-quality support manuals and resources.
• Ensuring contractual support and documentation requirements are met.
• Improving content templates, research methods and authoring style guides.
• Managing user roles and permissions to ensure the right information reaches the right audiences.
• Developing and maintaining information architecture and taxonomy structures to support effective communication and discoverability.
• Coordinating activities related to search tuning, taxonomy, grading and dictionary maintenance.
• Identifying opportunities to automate labour-intensive and repetitive tasks using Datacom knowledge management frameworks.
• Supporting a positive health and safety culture in line with Datacom policies and practices.

Skills

Technical writing

Knowledge management

Advanced writing

Communication skills

Stakeholder management

Analytical thinking

Project planning

Budget management

Education

Bachelor’s degree in Computer Science or related

Tools

ITIL

AWS

Node.js

Python

Git

Docker

SQL

Jenkins

Job description

Datacom Connect in Auckland City, NZ, seeks a Knowledge Specialist on a 6-month fixed-term contract, on site, to manage and improve our knowledge base and related documentation. You will work with Development Specialists to deliver accurate, accessible content aligned with contractual requirements.

Required: 3+ years in technical writing or knowledge management and a Bachelor’s degree in CS or related field.