Knowledge Specialist - Fixed Term at Datacom Connect

Datacom Connect

Auckland

On-site

NZD 80,000 - 110,000

Full time

3 days ago

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Benefits offered by this job

Paid parental leave

Employee Assistance Programme

Learning platforms access

Career development opportunities

Employee discounts

Job summary

Datacom Connect in Auckland City, NZ, seeks a Knowledge Specialist on a 6-month fixed-term contract, on site, to manage and improve our knowledge base and related documentation. You will work with Development Specialists to deliver accurate, accessible content aligned with contractual requirements.

Required: 3+ years in technical writing or knowledge management and a Bachelor’s degree in CS or related field.

Qualifications

3+ years in technical writing or knowledge management.
Bachelor’s degree in Computer Science, Technology or related discipline.
Knowledge of outsourced IT services and infrastructure project requirements.
Specialist understanding of technical writing and knowledge management techniques and tools.
Strong knowledge of approaches, tools and techniques for problem identification and resolution.
Advanced writing skills with the ability to create clear, user-friendly knowledge resources.
Strong verbal and written communication skills with the ability to communicate technical concepts to varied audiences.
Proven analytical and problem-solving skills.
Excellent stakeholder relationship management and collaboration skills.
Strong presentation, planning and report writing capabilities.
Ability to manage budgets, schedules, work plans and performance expectations effectively.

Responsibilities

Maintaining the internal knowledge base for a specific functional area to support operational effectiveness and performance.
Writing, editing and refining technical documentation including manuals, online help systems, installation guides and quick reference materials.
Reviewing and editing contributions from Development Specialists to produce unified and consistent support documentation.
Analysing program outlines and technical information to develop high-quality support manuals and resources.
Ensuring contractual support and documentation requirements are met.
Improving content templates, research methods and authoring style guides.
Managing user roles and permissions to ensure the right information reaches the right audiences.
Developing and maintaining information architecture and taxonomy structures to support effective communication and discoverability.
Coordinating activities related to search tuning, taxonomy, grading and dictionary maintenance.
Identifying opportunities to automate labour-intensive and repetitive tasks using Datacom knowledge management frameworks.
Supporting a positive health and safety culture in line with Datacom policies and practices.

Skills

Technical writing

Knowledge management

Advanced writing

Communication skills

Stakeholder management

Analytical thinking

Project planning

Budget management

Education

Bachelor’s degree in Computer Science or related

Tools

ITIL

AWS

Node.js

Python

Git

Docker

SQL

Jenkins

Job description

Apply for Knowledge Specialist - Fixed Term at Datacom Connect in Auckland City, N, NZ. This Full time on site position offers great opportunities for career growth.

About us At Datacom, we combine technology, expertise, and talented people to help organisations thrive in a rapidly changing world. As one of Australasia's leading technology providers, we work with customers across industries to solve real-world problems and deliver meaningful outcomes. Whether we're supporting governments, enterprise organisations, or growing businesses, we're committed to creating meaningful outcomes for our customers, communities, and each other.

About the Role (your why)

We’re pleased to offer this position on a 6-month fixed-term contract, ideal for someone looking to contribute from day one. As a Knowledge Specialist, you will be responsible for managing and maintaining the knowledge base for a specific functional area within Datacom. You’ll play a key role in creating, refining and delivering high-quality technical documentation and knowledge resources that support both internal teams and customers. Working closely with Development Specialists and stakeholders, you will analyse technical information, edit and standardise documentation, and ensure knowledge assets are accurate, accessible and aligned to contractual and operational requirements. You will also contribute to the continuous improvement of knowledge management frameworks, information architecture and content standards to enhance how information is shared and consumed across the organisation. Our offices are based in New Zealand. We like to bring people together in person when we can, but we are mindful of the benefits of working from home for work/life balance. We therefore leave it to you and the team you join to figure out what works best! Due to the nature of this role, New Zealand Citizenship is required and the successful candidate must be eligible to obtain and maintain a Government security clearance.

What you’ll do

At the moment, as Knowledge Specialist you will be focused on:

Maintaining the internal knowledge base for a specific functional area to support operational effectiveness and performance.
Writing, editing and refining technical documentation including manuals, online help systems, installation guides and quick reference materials.
Reviewing and editing contributions from Development Specialists to produce unified and consistent support documentation.
Analysing program outlines and technical information to develop high-quality support manuals and resources.
Ensuring contractual support and documentation requirements are met.
Improving content templates, research methods and authoring style guides.
Managing user roles and permissions to ensure the right information reaches the right audiences.
Developing and maintaining information architecture and taxonomy structures to support effective communication and discoverability.
Coordinating activities related to search tuning, taxonomy, grading and dictionary maintenance.
Identifying opportunities to automate labour-intensive and repetitive tasks using Datacom knowledge management frameworks.
Supporting a positive health and safety culture in line with Datacom policies and practices.

We are a pretty agile company, and are keen to respond to customer, technology and internal stakeholders’ changing requirements and this can mean we evolve in our roles to meet those needs.

What you’ll bring

Required experience: 3+ years’ experience in technical writing or knowledge management, preferably within a similar technical environment.

Bachelor’s degree in Computer Science, Technology or a related discipline.
Knowledge of outsourced IT services and infrastructure project requirements.
Specialist understanding of technical writing and knowledge management techniques and tools.
Strong knowledge of approaches, tools and techniques for problem identification and resolution.
Advanced writing skills with the ability to create clear, user-friendly knowledge resources.
Strong verbal and written communication skills with the ability to communicate technical concepts to varied audiences.
Proven analytical and problem-solving skills.
Excellent stakeholder relationship management and collaboration skills.
Strong presentation, planning and report writing capabilities.
Ability to manage budgets, schedules, work plans and performance expectations effectively.

Nice to have:

Working knowledge of or certification in ITIL methodologies
AWS Certified Solutions Architect – Professional
AWS Certified DevOps Engineer – Professional.
Experience with Node.js or Python
Experience with source control tools such as Git, Bitbucket or CodeCommit
Experience with Docker, Puppet, SQL, Jenkins or serverless technologies
Knowledge of AWS Lambda, CloudFormation or Azure ARM

Culture and benefits

Join a team where you'll be supported to grow your career, prioritise your wellbeing, and make a genuine impact. From industry-leading learning and development opportunities to parental leave, wellbeing support, and employee benefits, we're committed to helping our people thrive both professionally and personally. We're passionate about creating a workplace where people feel supported, empowered, and inspired to do their best work. Whether you're developing new skills, tackling complex challenges, or collaborating with some of the best minds in the industry, you'll be part of a team that values curiosity, innovation, inclusion, and making a genuine difference.

Why you will love working here