Knowledge Specialist - Fixed Term

Datacom; Hamilton; Hybrid; NZD 75,000 - 110,000; Full time

Benefits offered by this job

Paid parental leave

24/7 Employee Assistance Program (Data

Ongoing learning and certifications

Career development opportunities

Employee discounts

Meaningful work

Job summary

Datacom is hiring a Knowledge Specialist in New Zealand to manage and expand the knowledge base for a specific functional area. You’ll create, refine and publish high-quality technical documentation for internal teams and customers.

You’ll work with Development Specialists and stakeholders to ensure accuracy, accessibility, and alignment with contractual requirements. The role focuses on content standards, information architecture, and continuous improvement of knowledge assets.

Qualifications

• 3+ years’ experience in technical writing or knowledge management.
• Bachelor’s degree in Computer Science, Technology or related discipline.
• Knowledge of outsourced IT services and infrastructure project requirements.
• Specialist understanding of technical writing and knowledge management techniques and tools.
• Strong knowledge of approaches, tools and techniques for problem identification and resolution.
• Advanced writing skills with the ability to create clear, user-friendly knowledge resources.
• Strong verbal and written communication skills with the ability to communicate technical concepts to varied audiences.
• Proven analytical and problem-solving skills.
• Excellent stakeholder relationship management and collaboration skills.
• Strong presentation, planning and report writing capabilities.
• Ability to manage budgets, schedules, work plans and performance expectations effectively.

Responsibilities

• Maintain internal knowledge base for a specific functional area to support operations.
• Write, edit and refine technical documentation including manuals and guides.
• Review contributions to ensure unified, consistent support documentation.
• Analyze program outlines to develop high-quality manuals and resources.
• Ensure contractual support and documentation requirements are met.
• Improve content templates, research methods and authoring style guides.
• Manage user roles and permissions for appropriate information access.
• Develop information architecture and taxonomy structures.
• Coordinate search tuning, taxonomy updates and dictionary maintenance.
• Identify opportunities to automate repetitive knowledge management tasks.
• Support a positive health and safety culture in line with Datacom policies.

Skills

Technical writing

Knowledge management

Communication

Analytical thinking

Stakeholder management

Project planning

Budget management

Education

Bachelor's degree in Computer Science or related

Tools

ITIL knowledge

AWS

Node.js

Python

Git

Docker

SQL

Jenkins

Serverless technologies

Job description

About us

At Datacom, we combine technology, expertise, and talented people to help organisations thrive in a rapidly changing world. As one of Australasia's leading technology providers, we work with customers across industries to solve real-world problems and deliver meaningful outcomes.

Description

At Datacom, we combine technology, expertise, and talented people to help organisations thrive in a rapidly changing world. As one of Australasia's leading technology providers, we work with customers across industries to solve real-world problems and deliver meaningful outcomes. Whether we're supporting governments, enterprise organisations, or growing businesses, we're committed to creating meaningful outcomes for our customers, communities, and each other.

About The Role (your Why)

We’re pleased to offer this position on a 6-month fixed-term contract, ideal for someone looking to contribute from day one. As a Knowledge Specialist, you will be responsible for managing and maintaining the knowledge base for a specific functional area within Datacom. You’ll play a key role in creating, refining and delivering high-quality technical documentation and knowledge resources that support both internal teams and customers. Working closely with Development Specialists and stakeholders, you will analyse technical information, edit and standardise documentation, and ensure knowledge assets are accurate, accessible and aligned to contractual and operational requirements. You will also contribute to the continuous improvement of knowledge management frameworks, information architecture and content standards to enhance how information is shared and consumed across the organisation. Our offices are based in New Zealand. We like to bring people together in person when we can, but we are mindful of the benefits of working from home for work/life balance. We therefore leave it to you and the team you join to figure out what works best! Due to the nature of this role, New Zealand Citizenship is required and the successful candidate must be eligible to obtain and maintain a Government security clearance.

What You’ll Do

• Maintaining the internal knowledge base for a specific functional area to support operational effectiveness and performance.
• Writing, editing and refining technical documentation including manuals, online help systems, installation guides and quick reference materials.
• Reviewing and editing contributions from Development Specialists to produce unified and consistent support documentation.
• Analysing program outlines and technical information to develop high-quality support manuals and resources.
• Ensuring contractual support and documentation requirements are met.
• Improving content templates, research methods and authoring style guides.
• Managing user roles and permissions to ensure the right information reaches the right audiences.
• Developing and maintaining information architecture and taxonomy structures to support effective communication and discoverability.
• Coordinating activities related to search tuning, taxonomy, grading and dictionary maintenance.
• Identifying opportunities to automate labour-intensive and repetitive tasks using Datacom knowledge management frameworks.
• Supporting a positive health and safety culture in line with Datacom policies and practices.

What You’ll Bring

Required experience:

• 3+ years’ experience in technical writing or knowledge management, preferably within a similar technical environment.
• Bachelor’s degree in Computer Science, Technology or a related discipline.
• Knowledge of outsourced IT services and infrastructure project requirements.
• Specialist understanding of technical writing and knowledge management techniques and tools.
• Strong knowledge of approaches, tools and techniques for problem identification and resolution.
• Advanced writing skills with the ability to create clear, user-friendly knowledge resources.
• Strong verbal and written communication skills with the ability to communicate technical concepts to varied audiences.
• Proven analytical and problem-solving skills.
• Excellent stakeholder relationship management and collaboration skills.
• Strong presentation, planning and report writing capabilities.
• Ability to manage budgets, schedules, work plans and performance expectations effectively.

Nice to have

• Working knowledge of or certification in ITIL methodologies
• AWS Certified Solutions Architect – Professional
• AWS Certified DevOps Engineer – Professional.
• Experience with Node.js or Python
• Experience with source control tools such as Git, Bitbucket or CodeCommit
• Experience with Docker, Puppet, SQL, Jenkins or serverless technologies
• Knowledge of AWS Lambda, CloudFormation or Azure ARM

Culture And Benefits

Join a team where you'll be supported to grow your career, prioritise your wellbeing, and make a genuine impact. From industry-leading learning and development opportunities to parental leave, wellbeing support, and employee benefits, we're committed to helping our people thrive both professionally and personally. We're passionate about creating a workplace where people feel supported, empowered, and inspired to do their best work. Whether you're developing new skills, tackling complex challenges, or collaborating with some of the best minds in the industry, you'll be part of a team that values curiosity, innovation, inclusion, and making a genuine difference.

Why you will love working here

• Paid parental leave
• 24/7 Employee Assistance Programme (DataCare)
• Ongoing learning, certifications, and career development opportunities
• Access to industry-leading learning platforms and future skills training
• Recognition programmes that celebrate great work
• Great employee discounts and financial wellbeing benefits
• Meaningful work that makes a real impact