Technical Knowledge Architect (6‑Month Contract)

Datacom; Christchurch; Hybrid; NZD 90,000 - 120,000; Full time

Benefits offered by this job

Paid parental leave

Employee Assistance Programme (Datacom

Learning & development opportunities

Employee discounts

Meaningful work

Job summary

Datacom is seeking a Knowledge Specialist to lead creation, refinement and delivery of high-quality technical documentation for a defined functional area. You’ll work with Development Specialists and stakeholders to analyse information, edit and standardise content, and ensure knowledge assets are accurate and accessible, aligned to contractual and operational requirements.

This role is based in New Zealand with flexibility for remote work.

Qualifications

• 3+ years’ experience in technical writing or knowledge management.
• Bachelor’s degree in Computer Science, Technology or a related discipline.
• Knowledge of outsourced IT services and infrastructure project requirements.
• Specialist understanding of technical writing and knowledge management techniques and tools.
• Advanced writing skills with the ability to create clear, user-friendly knowledge resources.
• Strong verbal and written communication skills.
• Proven analytical and problem-solving skills.
• Excellent stakeholder relationship management and collaboration skills.
• Strong presentation, planning and report writing capabilities.

Responsibilities

• Maintaining the internal knowledge base for a specific functional area to support operational effectiveness and performance.
• Writing, editing and refining technical documentation including manuals, online help systems, installation guides and quick reference materials.
• Reviewing and editing contributions from Development Specialists to produce unified and consistent support documentation.
• Analysing program outlines and technical information to develop high-quality manuals and resources.
• Ensuring contractual support and documentation requirements are met.
• Improving content templates, research methods and authoring style guides.
• Managing user roles and permissions to ensure the right information reaches the right audiences.
• Developing and maintaining information architecture and taxonomy structures to support effective communication and discoverability.
• Coordinating search tuning, taxonomy, grading and dictionary maintenance.
• Identifying opportunities to automate labour-intensive tasks using knowledge management frameworks.
• Supporting a positive health and safety culture in line with Datacom policies and practices.

Skills

Technical writing

Knowledge management

Stakeholder management

Analytical thinking

Clear communication

Problem solving

Planning & prioritisation

Education

Bachelor’s degree in Computer Science/Technology or related discipline

Tools

ITIL

AWS

Node.js

Python

Git/CodeCommit

Docker

Jenkins

Job description

Datacom is seeking a Knowledge Specialist to lead creation, refinement and delivery of high-quality technical documentation for a defined functional area. You’ll work with Development Specialists and stakeholders to analyse information, edit and standardise content, and ensure knowledge assets are accurate and accessible, aligned to contractual and operational requirements.

This role is based in New Zealand with flexibility for remote work.