customer service representative

Randstad Digital New Zealand; Wellington; On-site; NZD 55,000 - 75,000; Full time

Benefits offered by this job

Overtime benefit

Stable schedule

8-hour shifts

Fully paid 4-week training

Central Wellington office

Job summary

Randstad Digital New Zealand in Wellington is seeking a positive, motivated team player to join a small, supportive contact centre. This role is ideal for someone who loves helping people and wants to grow in a professional environment.

You will enjoy a Monday–Friday schedule with 8-hour shifts (10:30 AM–8:00 PM), a fully paid four-week training, and a central city office. Start date 12th October 2026, with an annual salary of NZ$65,000 plus overtime benefits.

Qualifications

• We are seeking candidates with a positive mindset and strong customer-service focus.
• Ability to stay calm and professional when handling queries.
• Willingness to learn and grow within a contact centre environment.

Responsibilities

• Be the friendly voice on inbound queries and manage digital cases for professionals.
• Aim for first call resolution and deliver outstanding service.
• Participate in proactive outbound calling to boost engagement.
• Collaborate with colleagues and other departments for best outcomes.

Skills

Great Attitude

Resilience

Eagerness to Learn

Reliability

Job description

Are you looking to kickstart your corporate career with a well-known, prestigious organisation? We are seeking a positive & motivated team players to join our clients small, supportive contact centre team in Wellington! This is the perfect role for someone who loves helping people and wants to grow within a professional environment.

What's in it for you?

• Competitive Salary: $65,000 + Overtime benefit
• Start date: 12th October 2026 - September 2027
• Stable Schedule: Say goodbye to chaotic weekend rosters. Enjoy a stable Monday - Friday schedule, with 8-hour shifts.
• Shifts: 8 hour shifts between 10:30AM - 8PM.
• Comprehensive Training: They set you up for success with a dedicated, fully paid training period of approximately 4 weeks (working Monday - Friday, 9:00 AM - 5:30 PM).
• Professional Development: A fantastic opportunity to learn and develop your skills in the contact centre industry within a respected, corporate environment.
• Central Location: Work from a modern, central Wellington City office space with a supportive team culture.

Key Responsibilities

• First Impressions: Be the friendly voice on the phone, answering inbound queries and managing digital cases for a diverse community of professionals.
• Problem Solving: Aim to deliver outstanding service and first call resolution, making their day easier.
• Outbound Engagement: Participate in proactive outbound calling programmes following call centre processes to boost engagement.
• Teamwork: Work closely with your colleagues and collaborate with other departments to get the best outcomes for their members.

What You'll Bring!

We Are Looking For Candidates Who Possess a Level Of Professional Maturity And Reliability That Sets An Example For Others. You Will Ideally Bring:

• Great Attitude: A genuine and demonstrated passion for customer service, and a true enjoyment of talking to people.
• Resilience: You are comfortable with change, stay optimistic, and remain calm and professional when handling complaints or tricky situations.
• Eagerness to Learn: A strong drive to develop your skills, learn new systems, and grow within the contact centre industry.
• Reliability: You are accountable, honest, and love actively contributing to a collaborative, knowledge-sharing team culture.

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.