Customer Service Representatives

Aotearoa New Zealand Association of Social Workers; Palmerston North; On-site; NZD 34,000 - 47,000; Full time

Job summary

Aotearoa New Zealand Association of Social Workers in Palmerston North is seeking a confident Customer Service professional to join a busy public sector contact centre. The role involves handling high‑volume inbound calls from the public and providing accurate information with a focus on resolving queries.

The position requires calm under pressure, empathy, and the ability to learn new systems quickly. You’ll work a 7‑day roster with in‑office shifts, supported by paid training and a

Qualifications

• Strong verbal and written communication skills
• Previous customer service experience (call centre, hospitality, retail, reception or similar)
• Calm, empathetic, and solutions‑focused approach
• Tech‑savvy with the ability to learn new systems quickly
• Excellent attention to detail and multitasking skills
• Flexibility to work across a 7‑day roster
• Reliable, positive, and team‑focused attitude

Responsibilities

• Answering inbound phone calls from members of the public
• Providing accurate information and resolving customer queries
• Logging information into internal systems
• Managing customer interactions with professionalism and empathy
• Navigating multiple systems in a fast‑paced environment
• Escalating complex matters to the appropriate teams

Job description

Are you a confident customer service professional looking for your next opportunity in the public sector? We are seeking Customer Service superstars to support a busy government agency within a high‑volume inbound contact centre environment in Palmerston North.

This opportunity is ideal for people who thrive in fast‑paced settings, enjoy helping others, and remain calm under pressure. The contract offers long‑term stability with strong potential for extension or permanent opportunities.

What You’ll Be Doing

• Answering inbound phone calls from members of the public
• Providing accurate information and resolving customer queries
• Logging information into internal systems
• Managing customer interactions with professionalism and empathy
• Navigating multiple systems in a fast‑paced environment
• Escalating complex matters to the appropriate teams

What We’re Looking For

• Strong verbal and written communication skills
• Previous customer service experience (call centre, hospitality, retail, reception or similar)
• Calm, empathetic, and solutions‑focused approach
• Tech‑savvy with the ability to learn new systems quickly
• Excellent attention to detail and multitasking skills
• Flexibility to work across a 7‑day roster
• Reliable, positive, and team‑focused attitude

The Details:

• Start: Early October. Minimum 12 month temporary assignment
• Hours: Minimum 25 hours per week guaranteed but with the ability and flexibility to work up to 40 hours
• Roster: Monday – Sunday, shifts between 6am and 1am
• Training: Approximately 4 weeks of paid training (attendance required)
• Availability: Must be available for at least 5 days across a 7‑day roster, including weekends. All in office work - no option to work from home or remotely.
• Pay Rate: $29.90 per hour

Why You’ll Love It:

• Gain valuable experience in the public sector
• Long‑term stability with opportunities to grow
• Supportive training, coaching, and mentorship
• Work that’s meaningful and community‑focused
• Great team culture and a fast‑paced environment where your days fly by

This role provides an excellent platform to grow your customer service career within a vibrant, flexible work setting that values your skills and dedication.