customer service representative

Randstad Digital New Zealand; Auckland; Hybrid; NZD 36,000 - 39,000; Full time

Benefits offered by this job

Hybrid work (2 days WFH)

Job summary

Randstad Digital New Zealand is seeking a compassionate inbound support representative in Auckland. You will be the first point of contact, offering reassurance, guidance, and practical solutions to seniors and community members, with a focus on high-quality service.

The role involves inbound calls, a 6-week training program, and a transition to a hybrid work arrangement (onsite + 2 days WFH) after induction.

Qualifications

• Demonstrated compassion and empathy in customer interactions.
• Experience handling inbound calls with a focus on first-contact resolution.
• Comfort navigating databases and learning new software quickly.

Responsibilities

• Handle inbound customer inquiries with empathy and professionalism.
• Provide reassurance, guidance, and practical solutions to callers.
• Maintain accurate information in CRM and coordinate with internal teams.

Skills

Compassion

Contact centre experience

Tech confidence

Clear communication

Resilience

Education

College/Pre-University

Tools

Salesforce

Microsoft Office

Job description

Compassionate Inbound Support Rep needed!

• Location:Auckland (Onsite training,2 days WFH once trained)
• Rate:$26 - $28 per hour + 8% Holiday Pay
• Hours:Monday – Friday, 8:30am – 5:00pm
• Duration:3 months
• Start date: ASAP!

Purpose-Driven Work That Truly Matters

Do you bring a genuine heart for helping others, strong empathy, and a passion for supporting the local community? We are seeking dedicated Customer & Care Support Representatives to join a close-knit, purpose-driven team based in Auckland. In this role, you will act as a vital point of contact providing reassurance, guidance, and practical solutions to everyday Kiwis, with a special focus on supporting older adults and vulnerable community members.

What We Are Looking For

• Deep Compassion & Empathy: A heartfelt dedication to community care, active listening, and a calm, reassuring tone that makes people feel heard and valued.
• Contact Centre Experience: A proven track record handling inbound phone calls in a fast-paced environment with a focus on first-contact resolution and high service standards.
• Tech Confidence: Comfortable navigating customer databases (e.g., Salesforce), Microsoft Office systems, and learning new internal software.
• Clear Communication: Articulate, professional, and patient verbal and written communication skills with strong attention to detail.
• Resilience & Positive Attitude: Self-motivated, adaptable, and eager to step up and help colleagues and callers alike.

What’s in It for You?

• Meaningful Impact: Connect with people who truly appreciate your help and make a real difference in their daily lives.
• Comprehensive Paid Training: A fully supported 6-week induction program covering systems, workflows, and continuous coaching to set you up for success.
• Great Work-Life Balance: Standard Monday to Friday business hours (no late nights or weekend shifts!) plus hybrid working (2 days WFH) following your initial induction.
• Great Workplace Culture: Modern facility with state-of-the-art amenities and free onsite parking.

Ready to Bring Your Heart & Skills to Work?

If you are a compassionate, experienced contact centre professional ready to bring warmth, dedication, and care to your next role, we would love to hear from you.

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

1 year

Customer service representative, inbound, outbound, empathy, compassion, community based, communication skills

Qualifications

• College/Pre-University