Customer Service Representative

Randstad Group; Auckland; Hybrid; NZD 36,000 - 39,000; Full time

Benefits offered by this job

Hybrid work arrangement

Paid training

Onsite parking

Job summary

Randstad Group in Auckland is seeking a Compassionate Inbound Support Rep to assist everyday Kiwis with reassurance, guidance, and practical solutions. In this role, you will handle inbound calls and provide first-contact resolution in a supportive environment.

The position offers Monday–Friday hours, onsite training with 2 days WFH after induction, and a 3-month contract starting ASAP, with a pay rate of $26–$28 per hour plus 8% Holiday Pay.

Qualifications

• Inbound contact centre experience with first-contact resolution.
• Empathetic, patient, and clear communicator.
• Comfortable using Salesforce and MS Office.
• Able to adapt in a fast-paced environment.

Responsibilities

• Handle inbound calls with empathy and resolve issues on first contact.
• Provide reassurance, guidance, and practical solutions to customers.
• Support older adults and vulnerable community members.
• Maintain accurate records in customer databases.

Skills

Compassion & Empathy

Contact Centre Experience

Tech Confidence

Clear Communication

Resilience & Positive Attitude

Education

College/Pre-University

Tools

Salesforce

Microsoft Office

Job description

Compassionate Inbound Support Rep needed!

• Location:Auckland (Onsite training,2 days WFH once trained)
• Rate:$26 - $28 per hour + 8% Holiday Pay
• Hours:Monday – Friday, 8:30am – 5:00pm
• Duration:3 months
• Start date: ASAP!

Purpose-Driven Work That Truly Matters

Do you bring a genuine heart for helping others, strong empathy, and a passion for supporting the local community? We are seeking dedicated Customer & Care Support Representatives to join a close-knit, purpose-driven team based in Auckland. In this role, you will act as a vital point of contact providing reassurance, guidance, and practical solutions to everyday Kiwis, with a special focus on supporting older adults and vulnerable community members.

What We Are Looking For

• Deep Compassion & Empathy: A heartfelt dedication to community care, active listening, and a calm, reassuring tone that makes people feel heard and valued.
• Contact Centre Experience: A proven track record handling inbound phone calls in a fast-paced environment with a focus on first-contact resolution and high service standards.
• Tech Confidence: Comfortable navigating customer databases (e.g., Salesforce), Microsoft Office systems, and learning new internal software.
• Clear Communication: Articulate, professional, and patient verbal and written communication skills with strong attention to detail.
• Resilience & Positive Attitude: Self-motivated, adaptable, and eager to step up and help colleagues and callers alike.

What’s in It for You?

• Meaningful Impact: Connect with people who truly appreciate your help and make a real difference in their daily lives.
• Comprehensive Paid Training: A fully supported 6-week induction program covering systems, workflows, and continuous coaching to set you up for success.
• Great Work-Life Balance: Standard Monday to Friday business hours (no late nights or weekend shifts!) plus hybrid working (2 days WFH) following your initial induction.
• Great Workplace Culture: Modern facility with state-of-the-art amenities and free onsite parking.

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

experience

1 year

skills

Customer service representative, inbound, outbound, empathy, compassion, community based, communication skills

qualifications

• College/Pre-University

education

College/Pre-University