Technical Customer Service Representative

Randstad Group; Wellington; Hybrid; NZD 30,000 - 39,000; Full time

Job summary

Randstad Group is seeking a Technical Customer Support Representative in Wellington to provide frontline technical assistance to customers. You will troubleshoot, log incidents and manage support requests, with training in office and some work-from-home shifts.

The role requires strong communication, a background in customer service, and a commitment to problem solving. NZ residency or citizenship is required, with a 6-month assignment and potential extension.

Qualifications

• Solid background in customer service or contact centres.
• Experience in a call centre environment (preferred).
• Customer-focused role background (essential).
• Strong written and verbal communication skills.
• Excellent systems skills and comfortable with technology.
• Good problem-solving abilities; clear criminal history and credit check.
• NZ residency or citizenship is required.

Responsibilities

• Be the first point of contact, providing technical customer service over the phone.
• Troubleshoot technical issues with customers and guide resolutions.
• Log incidents and manage support processes.

Skills

Customer service

Call centre

Contact centre

Technical helpdesk

Education

High school graduate

College/Pre-University

Job description

Our client is seeking customer service representatives with strong communication skills, rapport-building abilities, and a passion for problem-solving!

The Role:

• Position: 2 temporary positions available (chance of extension or permanent)
• Duration: 6 month assignment
• Start date: ASAP
• Shift 1: Thurs/Fri/Sat/Sun 9PM - 7AM x4 10 hour shifts ( full time WFH, training in office )
• Shift 2: Sunday - Thursday 12:30pm-9pm ( in office )
• 3-4 weeks of paid training
• Central Wellington location in a modern office
• Join a diverse, fun, and supportive environment

As a Technical Customer Support Representative, you will:

• Be the first point of contact, providing technical customer service over the phone
• Troubleshoot technical issues with customers
• Log incidents and manage support processes

Sound like you?

The ideal candidate will have a solid background in customer service or contact centres. To succeed in this role, you MUST have:

• Experience in a call centre environment (preferred)
• Previous experience in a customer-focused role (essential)Strong communication skills – both written and verbal
• Excellent system skills and a confident understanding of technology
• Problem-solving skills
• Clear criminal history and credit check
• NZ residency or citizenship

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

skills

Customer service, call centre, contact centre, technical helpdesk

qualifications

• high school graduate

education

College/Pre-University