Customer Service Representatives - Nov Start

Madison Recruitment Limited; Palmerston North; On-site; NZD 40,000 - 44,000; Full time

Benefits offered by this job

Paid training

Job summary

Madison Recruitment Limited is supporting a busy New Zealand government agency in Palmerston North to recruit customer service professionals for a high-volume inbound contact centre. The role starts 24 November 2026 and offers a long-term temp path with potential extensions, fully office-based on-site with a seven-day roster.

You will handle inbound calls, deliver accurate information, record interactions, and navigate multiple systems with empathy and professionalism.

Qualifications

• Must have working rights in New Zealand.
• Experience in customer service, contact centre, hospitality, retail, or similar roles preferred.
• Able to work across a seven-day roster and achieve targets.

Responsibilities

• Answer inbound calls from members of the public.
• Provide accurate information and resolve customer enquiries.
• Record customer interactions and update internal systems.
• Maintain professionalism, empathy and patience in conversations.
• Navigate multiple systems while assisting customers.
• Escalate complex matters to the appropriate teams.
• Deliver excellent customer outcomes in a fast-paced environment.

Skills

Verbal communication

Written communication

Customer service

Empathy

Tech literacy

Multi-tasking

Job description

Are you ready to make a difference?

We are seeking customer service superstars to support a busy government agency within a high-volume inbound contact centre environment in Palmerston North.

With a 24 November 2026 start date, now is the perfect opportunity to secure a long-term role with a well-respected organisation that offers stability, career development, and meaningful work supporting New Zealanders.

Whether you're an experienced contact centre professional or bring transferable customer service skills from hospitality, retail, tourism, reception, administration, or another customer-facing environment, we'd love to hear from you.

Thinking of Relocating Within New Zealand?

Considering a move to Palmerston North? This could be the perfect opportunity. Enjoy affordable living, shorter commute times, a welcoming community, and the chance to build a long-term career with a leading government organisation.

What You'll Be Doing

• Answering inbound calls from members of the public
• Providing accurate information and resolving customer enquiries
• Recording customer interactions and updating internal systems
• Managing conversations with professionalism, empathy, and patience
• Navigating multiple systems while speaking with customers
• Escalating complex matters to the appropriate teams
• Delivering excellent customer outcomes in a fast-paced environment

What We're Looking For

• Strong verbal and written communication skills
• Previous customer service experience in a contact centre, hospitality, retail, reception, tourism, administration, or similar role
• A calm, empathetic, and solutions-focused approach
• Confidence using technology and learning new systems quickly
• Strong attention to detail and ability to manage multiple tasks
• Flexibility to work across a seven-day roster
• A positive attitude and commitment to teamwork and customer service excellence

You must already possess working rights in New Zealand to be considered for this position.

The Details

• Start Date: 24 November 2026
• Training: Two weeks of paid training, Tuesday to Thursday, totalling 20 hours per week. Full attendance is required.
• Post-Training Hours: A minimum of 25 hours per week is guaranteed. This role is best suited to candidates with flexible availability, as additional hours up to 40 hours per week required across a 7-day roster in line with business needs.
• Assignment Length: Minimum 12-month temporary assignment with strong potential for extension or permanent opportunities
• Roster: Monday to Sunday, with shifts operating between 6:00am and 1:00am
• Availability: Must be available to work at least five days across a seven-day roster, including weekends
• Location: Palmerston North Central. This is a fully office-based role with no work-from-home option available
• Pay Rate: $29.90 per hour plus 8% holiday pay ($31.90 for hours worked after 10pm)

Why You'll Love It

• Gain valuable experience within the public sector
• Long-term stability with future career opportunities
• Comprehensive training, coaching, and ongoing support
• Meaningful work that helps people across New Zealand
• Supportive team culture and a fast-paced environment where no two days are the same
• Build valuable customer service and communication skills with a respected organisation

This is an excellent opportunity for motivated individuals looking to develop their customer service career in a dynamic and rewarding environment.