Remote Tech Support Specialist (6-Month Contract)

Randstad Group; Wellington; Hybrid; NZD 30,000 - 39,000; Full time

Job summary

Randstad Group is seeking a Technical Customer Support Representative in Wellington to provide frontline technical assistance to customers. You will troubleshoot, log incidents and manage support requests, with training in office and some work-from-home shifts.

The role requires strong communication, a background in customer service, and a commitment to problem solving. NZ residency or citizenship is required, with a 6-month assignment and potential extension.

Qualifications

• Solid background in customer service or contact centres.
• Experience in a call centre environment (preferred).
• Customer-focused role background (essential).
• Strong written and verbal communication skills.
• Excellent systems skills and comfortable with technology.
• Good problem-solving abilities; clear criminal history and credit check.
• NZ residency or citizenship is required.

Responsibilities

• Be the first point of contact, providing technical customer service over the phone.
• Troubleshoot technical issues with customers and guide resolutions.
• Log incidents and manage support processes.

Skills

Customer service

Call centre

Contact centre

Technical helpdesk

Education

High school graduate

College/Pre-University

Job description

Randstad Group is seeking a Technical Customer Support Representative in Wellington to provide frontline technical assistance to customers. You will troubleshoot, log incidents and manage support requests, with training in office and some work-from-home shifts.

The role requires strong communication, a background in customer service, and a commitment to problem solving. NZ residency or citizenship is required, with a 6-month assignment and potential extension.