Remote Technical Support Representative (6‑Month Temp)

Randstad Group; Wellington; Remote; NZD 42,000 - 54,000; Full time

Job summary

Randstad Group is seeking a Technical Customer Support Representative for a 6-month assignment with a strong emphasis on problem solving and customer care. The role is a full-time position offering a work-from-home arrangement with the option to be based remotely, while still acknowledging a modern office in central Wellington for occasional collaboration.

The ideal candidate has a background in customer service or contact centres, excellent communication skills, and a confident grasp of

Qualifications

• Experience in a call centre or customer-focused role is essential.
• Strong communication skills, written and verbal.
• Excellent system skills and confident understanding of technology.
• Problem-solving ability and logical thinking.
• Clear criminal history and credit check.
• NZ residency or citizenship.

Responsibilities

• Be the first point of contact, providing technical customer service over the phone.
• Troubleshoot technical issues with customers.
• Log incidents and manage support processes.

Skills

Customer service

Call centre

Contact centre

Technical helpdesk

Education

High school graduate

College/Pre-University

Job description

Randstad Group is seeking a Technical Customer Support Representative for a 6-month assignment with a strong emphasis on problem solving and customer care. The role is a full-time position offering a work-from-home arrangement with the option to be based remotely, while still acknowledging a modern office in central Wellington for occasional collaboration.

The ideal candidate has a background in customer service or contact centres, excellent communication skills, and a confident grasp of